Customer Support Associate – German Speaking (Krakow)

Customer Operations | Digital Media & Technology

Our client is a global technology and digital services company supporting some of the world's leading platforms, publishers, and technology businesses. As part of their continued growth, they are looking to hire a German-speaking Customer Support Associate to join their international team.

This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, building client relationships, and delivering an outstanding customer experience within a fast-paced, technology-driven environment.

Responsibilities

• Provide professional support to customers via email and live chat.

• Resolve customer queries efficiently while maintaining a high level of customer satisfaction.

• Investigate and troubleshoot issues, working closely with internal teams when required.

• Develop a strong understanding of the company's products and services to provide accurate guidance and support.

• Maintain detailed records of customer interactions and resolutions within CRM systems.

• Identify recurring customer concerns and provide feedback to support continuous improvement initiatives.

• Collaborate with cross-functional teams to ensure a seamless customer experience.

Candidate Profile

• Minimum 2 years of experience in Customer Support, Customer Service, Account Support, or a similar client-facing role.

• Fluent German and English communication skills, both written and verbal.

• Strong problem-solving skills with a proactive and solution-oriented mindset.

• Excellent interpersonal and relationship-building abilities.

• Comfortable working with CRM platforms and customer support tools.

• Highly organised, detail-oriented, and capable of working effectively within a collaborative team environment.

• Previous experience within technology, digital marketing, advertising, SaaS, or online platforms would be advantageous.

What's on Offer

• Opportunity to join a growing international organisation supporting globally recognised brands.

• Collaborative and multicultural working environment.

• Ongoing training and career development opportunities.

• Exposure to innovative technology, digital media, and customer operations.

• Competitive salary and benefits package.

If you are passionate about customer experience, enjoy solving problems, and are looking to join a dynamic international business, we would be delighted to hear from you.

Salary 10/11K PLN Month