Drop/Count Attendant-Gilley's

Job DetailsJob Location: PARK CITY, KS 67147Education Level: Not SpecifiedJob Summary: Performs drop box pull and replace, fund verification, and kiosk drop and replenishment.  Performs preventive maintenance, as required.   Essential Job Functions: Pick-up, protect and deliver all drop boxes from the gaming floor to the Count Room Count and wrap all cash from the daily drop and transfer to the vault Replenish cassettes for kiosks Drop and replenish kiosks Drop and replenish the cash recyclers Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back Observes all activity within assigned area offering assistance to all guests Observes activity and reports anything that is out of the ordinary Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships Ensures all guests are kept in play by providing friendly and helpful service at all interactions Utilizes open body language, politely speaks with and assists guests as needed Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests Maintains paperwork accuracy and efficiency within department/property standards Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation. Crosstrain in other departments Other duties as assigned QualificationsExperience and Qualifications: Must be at least 18 years of age or older and have the ability to obtain and retain a KRGC Gaming License.  Adding machine, computer terminal operation, and currency counting machine skills helpful Previous money handling experience preferred Display professionalism; excellent verbal and written communication skills Professional appearance as outlined in the Gilley’s Team Member Handbook Must be able to work both independently and as a member of a team Available to work required schedule which may include nights, weekends, holidays, and overtime as needed   PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations Must be able to respond to visual and audible cues Must be able to read, write, speak and understand English Must be able to bend, reach, kneel and grip items Must be able to lift items weighing up to 50 pounds Must be able to walk and stand for long periods of time (8-12 hours) Have a sense of urgency and keep up with fast paced business practices Operate in mentally and physically stressful situations Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust   Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.