Golden Circle Server-Gilley's

Job DetailsJob Location: PARK CITY, KS 67147Position Type: Full-Time/Part-TimeEducation Level: Not SpecifiedTravel Percentage: NoneJob Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.   Essential Job Functions: Greets guests at assigned tables and ensures each guest needs are met Returns to each assigned table periodically to ascertain whether additional items are desired As guests have completed each course, clears empty plates Serves food and beverages to guests where appropriate Refills, water, coffee, and other drinks upon request of guests Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back Observes activity and reports anything that is out of the ordinary Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships Ensures all guests are kept in play by providing friendly and helpful service at all interactions Utilizes open body language, politely speaks with and assists guests as needed Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests Maintains monetary and paperwork accuracy and efficiency within department/property standards Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation. Crosstrain in other F&B areas Other duties as assigned QualificationsJob Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s Gambling Hall while delivering the guests food and drink in a timely manner as well as cashier duties.   Essential Job Functions: Greets guests at assigned tables and ensures each guest needs are met Returns to each assigned table periodically to ascertain whether additional items are desired As guests have completed each course, clears empty plates Serves food and beverages to guests where appropriate Refills, water, coffee, and other drinks upon request of guests Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back Observes activity and reports anything that is out of the ordinary Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships Ensures all guests are kept in play by providing friendly and helpful service at all interactions Utilizes open body language, politely speaks with and assists guests as needed Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests Maintains monetary and paperwork accuracy and efficiency within department/property standards Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation. Crosstrain in other F&B areas Other duties as assigned