Claims Examiner

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

FM has an opportunity for a Claims Examiner to join our Chicago Operations Claims office in Park Ridge. IL

The Claims Examiner will perform prompt, equitable and satisfactory loss settlements on losses up to $500,000 before application of deductible under supervision of an experienced adjuster. The Claims Examiner will conduct desk adjustment of losses located throughout North America and may direct the activities of external independent adjusters ensuring all FM claims requirements are met.

Responsibilities

• Successfully completes the claims examiner training program. This includes participating in formalized training classes, performing supplemental independent study through the utilization of study guides, and trailing and working with experienced adjusters. The training period typically is 12 to 18 months. Upon conclusion of program, will be able to assume full responsibilities of the position.

• By trailing experienced adjusters to various industry sites within operational boundaries, gains knowledge and understanding of relevant claims risk. Also, familiarize himself/herself with the types of operations found within insured locations. The incumbent subsequently learns how to address the exposures and apply same to insured customers’ policies.

• Under the supervision of experienced adjustment personnel, investigates and assists the insured in mitigation activities including but not limited to claims preparation and subrogation.

• Under the supervision of experienced adjustment personnel (FM or by hiring independent adjusters), negotiates with the insured to reconcile any differences of opinion regarding the extent of loss and/or coverage. The incumbent maintains rapport with the insured to reach an equitable and favorable settlement as promptly as possible.

• Keeps company personnel and offices advised of progress via the transmissions of timely letters and adjustment file updates  as outlined in the Claims Operating Requirements. Disagreements relating to coverage disputes shall be brought to the attention of management for review and action.

• Keeps abreast of company policies, procedures and adjustment techniques.

Education

Bachelor’s Degree, jurisdictional education requirements or equivalent job experience. The incumbent will be required to complete a 40 hour pre-licensing course and licensing exam within the first 6 months of employment. 

Experience

A minimum of 2 years’ experience within another FM business segment or equivalent

Skills and competencies

• Fundamental understanding of company claims procedures.

• Strong interpersonal skills including negotiating and consulting.

• Solid communication skills, both oral & written.

• Professional attitude.

• Customer service oriented.

• Must be organized and possess the ability to make quick and sound recommendations.

• A high-level business understanding of FM is required as is a working knowledge of company-based technology.

The hiring range for this position is $75,000 – $106,000. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM ’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work and time off, including vacation and sick time. ​ 

FM is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.