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Make a Difference Every Day.
At PurposeCare, we believe exceptional home care begins with exceptional relationships. We're seeking a compassionate, organized, and proactive Client Care Manager to oversee the day-to-day experience of our clients and caregivers while helping ensure our operations run smoothly.
This is an ideal opportunity for someone with home care experience who enjoys building relationships, solving problems, supporting caregivers, and making a direct impact on the quality of care our clients receive.
If you're energized by a fast-paced environment where every day brings new opportunities to help people, we'd love to meet you.
What You'll Do
As our Client Care Manager, you'll serve as the primary liaison between our clients, caregivers, and office team to ensure exceptional service and continuity of care.
Responsibilities include:
- Build strong relationships with clients and family members through proactive communication
- Conduct client supervisory visits and reassessments to ensure satisfaction and update care plans
- Resolve client concerns and service issues quickly and professionally
- Coordinate with caregivers to ensure quality care delivery
- Assist with staffing and scheduling to maintain appropriate client coverage
- Train and coach caregivers on expectations and best practices
- Maintain accurate documentation and ensure a clean, compliant EMR
- Support hiring, onboarding, and orientation activities as needed
- Collaborate closely with operations leadership to improve client satisfaction and caregiver engagement
- Travel throughout the Park Ridge service territory for client visits and supervisory responsibilities
What We're Looking For
We're looking for someone who enjoys helping others while keeping multiple priorities organized.
Qualifications include:
- Required experience working in Home Care or Home Health
- Experience in client services, staffing, scheduling, or care coordination
- CNA certification preferred
- Previous caregiving experience strongly preferred
- Experience using WellSky or another healthcare EMR preferred
- Excellent communication and conflict resolution skills
- Strong organizational and time management abilities
- Comfortable working independently while managing multiple priorities
- Valid driver's license and reliable transportation for local travel
Schedule
- Monday-Friday
- Typical office hours: 8:30 AM-4:30 PM
- On-site during training
- Eligible for 1 work-from-home day per week after successfully completing training and demonstrating performance expectations
- Local travel throughout Cook, DuPage, and Kane Counties
Why PurposeCare?
At PurposeCare, you'll join a mission-driven organization committed to helping individuals remain safely and comfortably at home. We invest in our people because we know they're the reason our clients receive exceptional care.
You'll have the opportunity to:
- Make a meaningful impact every day
- Build lasting relationships with clients and caregivers
- Grow your career within a rapidly expanding healthcare organization
- Work alongside a supportive leadership team
- Help shape the future of home care in your community
If you're passionate about delivering outstanding service and improving the lives of others, we'd love to hear from you.
Qualifications
Are you searching for aPurpose? PurposeCare is Bringing Healthcare Home, and we want you to join our family
PurposeCareis a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients healthy and safe at home. With excellent caregivers and innovative technology, PurposeCare ensures that our most vulnerable are provided with the support necessary to live full lives in their community. Your Care is Our Purpose.
As a growing company we provide:
- A rewarding career making a difference, changing lives & communities
- Schedule Flexibility
- Ongoing growth, training & professional development
- Mentor, on-call & referral programs
- Opportunity to apply for positions at our otherPurposeCare locations
Learn more about this Employer on their Career Site
