Description

POSITION OVERVIEW: The Therapy Front Desk is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives, and the incumbent must apply considerable decision-making and independent judgment in daily activities. ESSENTIAL FUNCTIONS:

Eligibility check
Fixing charts/mistakes
Phreesia appointment validations; cancellation/reschedules
Pre-registration
Recognize, greet, and register patients in a polite, prompt and helpful manner
ProviderFlow
Answer all phone calls and voice messages pleasantly and handle patient needs expeditiously
Verify current informational statuses and collect insurance information, demographic information and signatures as needed

REQUIRED QUALIFICATIONS AND SKILLS:

Minimum of two years’ experience in healthcare setting
Knowledge of medical office procedures
Knowledge of computer systems and applications
Knowledge of grammar, spelling and punctuation
Skills in operating business office machines
Skills in answering the telephone in a professional manner
Ability to read, understand and follow oral and written instruction
Ability to establish and maintain working relationships with patients, employees and the public

PAY & BENEFITS:

Medical, Dental and Vision Insurance
Generous PTO package and paid holidays
Company-paid life insurance and long term disability insurance
Ability to purchase accident insurance, short and long-term disability insurance.
Opportunities for internal training and development
Retirement Plan eligibility after one month of service with eligibility in company profit sharing
Most positions offer Monday – Friday work schedules

WORKING CONDITIONS:

Typical business office environment
Possibility of local travel
Constant viewing of computer monitor, mousing and typing
Frequent standing, walking and sitting
Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job

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