Client Care Representative Supervisor

Lead. Inspire. Make Every Client Experience Exceptional.

Are you a natural leader who thrives in a fast-paced environment and loves building strong teams? Veterinary Center of Parker (VCPI) is seeking a Client Care Supervisor to lead our front office team and help create an outstanding experience for clients, patients, and staff.

Why You'll Love Working Here

• Privately owned, AAHA-accredited veterinary hospital
• Supportive leadership team and collaborative culture
• Opportunity to mentor, coach, and develop staff
• Make a direct impact on client satisfaction and hospital success
• Growth-focused environment that values communication and teamwork

What You'll Do

• Lead and support the Client Care Representative (CCR) team
• Oversee daily front office operations and workflow
• Handle escalated client concerns with professionalism and compassion
• Manage scheduling, attendance, and payroll processes
• Train, coach, and evaluate team members
• Improve systems, processes, and client service standards
• Partner with hospital leadership to achieve operational goals

What We're Looking For

• High school diploma required; college coursework preferred
• 2–3 years of leadership or management experience in customer service, veterinary medicine, or a related field
• Strong communication, organization, and problem-solving skills
• Comfortable with technology and practice management software
• Passion for delivering exceptional client experiences

Benefits

• Competitive pay based on experience
• Paid time off
• Employee discounts
• Professional development opportunities
• Supportive and positive team culture
  

Location: Parker, CO

Join a team committed to providing Care, Comfort, and Concern while making a difference for pets, clients, and each other every day.