Front Desk Agent

Position Summary

As a Front Desk Agent, you are the first point of contact for all residents, visitors, and clients. You are expected to provide professional, courteous service while maintaining a safe, secure, and welcoming environment at all times. 

Primary/Essential Responsibilities and Duties:

·         Greet all residents, guests, and visitors in a friendly and professional manner.

·         Maintain front desk coverage at all times unless properly relieved.

·         Answer phones and respond to inquiries promptly and professionally.

·         Ensure all visitors are signed in and accounted for.

·         Receive, log, and distribute packages and deliveries accurately.

·         Communicate effectively with management, staff, and residents/tenants.

·         Report any safety concerns, maintenance issues, or incidents immediately.

·         Keep the front desk and lobby clean, organized, and presentable.

Required Skills and Qualifications

·         High school diploma or equivalent 

·         Previous experience in customer service, concierge, or front desk roles preferred

·         Strong communication and interpersonal skills

·         Ability to handle multiple tasks and remain calm under pressure

·         Professional appearance and demeanor at all times

·         Ability to work flexible schedules, including evenings, weekends, and holidays if required

Physical Requirements

·         Ability to sit, stand, and walk for extended periods

·         Ability to lift to 25 pounds

·         Must be able to respond quickly to emergencies