Field Service Technician

Full Job Description

Retail Technology Group is a leader in the Point-of-Sale Industry providing end-to-end technology solutions for a vast number of major retailers. At RTG, our customer-focused approach and strong commitment to Service Excellence has enabled us to be a leader in offering advanced products and support services that are tailored to meet our customer’s needs for over 20+ years. Our goal is to provide clients with a “single point of sale” as they pursue solutions to meet the challenges faced in delivering technologies that are ever evolving within our industry.

RTG enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of field service technicians.

Technicians in this position are responsible for providing on-site service to customers throughout the assigned service area.

Summary
 RTG is seeking an IT Field Service Technician with computer and data cabling experience to cover the New Jersey area. Candidates should be self-sufficient and possess technical and mechanical skills to support hardware installations, network troubleshooting/install, maintenance, and repairs. Candidates should also demonstrate good communication and customer service skills.

Network Device and Cabling Installation and Troubleshooting Experience is Required, Field Experience is Required, Knowledge of POS equipment is a plus. Previous restaurant experience a plus. 

Description:
 This position requires flexible work hours with extensive travel in the assigned area. Company provided vehicle; candidate must provide valid driver's license and maintain a clean motor vehicle record. Candidates will also be responsible for maintaining Van inventory of pos related parts. This is a Full-Time, Salaried position with paid Overtime.

Roles and Responsibilities:

• Review and complete work orders to service and repair IT Equipment and Cabling in retail and restaurant environments. Such as network cabling, POS, Audio Systems, Drive Timers Routers, Switches and Battery Backups.
• Install IT Equipment on the floor, on a shelf or in a wall mounted rack.
• Install and mount equipment to walls, ceilings, and on counter tops.
• Test, tone, repair and replace cat5e/cat6 voice and data cabling. 
• Read installation and service guides to learn the correct installation or settings for equipment.
• Ability to troubleshoot, form a solution and complete the installation or repair of equipment.
• Manage your own schedule by working with Dispatch and the Customer
• Must meet service level agreement of the customer. 
• Always practice proper communication and courtesy with the customer.
• Manages own inventory levels and escalates when a part shortage occurs.

Preferred Qualifications

• Working knowledge of networking hardware and topologies
• Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers and pos equipment.
• Physical installation of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
• Familiarity with cabling standards and the ability troubleshoot and repair cabling in a variety of customer environments.
• Ability to operate cordless drills to mount devices into Brick, Stucco, Tile, and Drywall

Requirements:

• 2 Years of IT Related Field Experience
• 2 Year of Network Cabling Experience
• Must be willing to travel within assigned region to meet customer SLAs.
• On-call, after hours, and weekend work may be required.
• Must possess a valid drivers’ license with good driving record.
• Drug screening is required.
• Ability to operate basic power tools, 
• Must complete and pass RTG Field & Safety Training monthly.
• Detail oriented with a sense of urgency and commitment to results.
• Has the ability to work independently, handle multiple tasks, prioritize, and meet deadlines?
• Required Travel: Road Warrior

• Certifications: A+, Net+ are a plus but not necessary

Required Tools

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• On call 6 Days a week
• Weekend availability