Manager / Sr. Manager, Commercial Operations

• Responsible for the development, enhancement, and governance of standardized sales reports and dashboards that track key performance indicators, call activity, customer engagement, and product performance.
• Analyze sales trends, customer activity, market dynamics, and field performance to identify opportunities, risks, and recommended actions across territories, accounts, and products.
• Partner with the Sr. Director, Commercial Operations, Sales leadership, Marketing, and other cross-functional stakeholders to deliver insights that guide data-driven decision-making.
• Ensure timely, accurate, and actionable distribution of sales performance metrics to field and headquarters stakeholders. 

• Partner with Sales leadership, Finance, Human Resources, and the Incentive Compensation Committee to support the design, administration, modeling, and ongoing evaluation of the sales incentive compensation program.
• Establish and maintain quality-control processes for incentive compensation data, calculations, and outputs to ensure fairness, accuracy, transparency, and alignment with plan design.
• Provide regular compensation reporting, payout modeling, performance tracking, and variance analysis; support development, distribution, and acknowledgment of Incentive Compensation Plans.
• Prepare incentive plan documents and IC Committee materials that communicate plan procedures and guidelines.

• Manage sales territory alignment processes, including roster governance, territory assignments, account ownership changes, hierarchy updates, and field communication support.
• Collaborate with Sales Leadership and Human Resources to ensure alignment data is current, accurate, and consistently reflected across CRM, reporting, compensation, and downstream systems.
• Provide analytical leadership and project coordination during field realignments, product launches, organizational changes, and other commercial initiatives.
• Maintain master data and business rules related to territory structures, customer assignments, and field hierarchies.

• Manage data inputs and quality controls across multiple internal and external sources, ensuring integration accuracy, consistency, and usability across CRM, reporting, and analytics platforms.
• Support the Sr. Director, Commercial Operations in optimizing CRM tools, sales operations workflows, reporting processes, and data management practices that improve field execution and leadership visibility.

• Strong analytical and quantitative skills, with demonstrated ability to convert sales, customer, and market data into actionable business recommendations.
• Advanced proficiency with Excel (i.e. pivot tables, VLOOKUPs, charts, etc.) and strong working knowledge of CRM systems.
• Experience with data visualization tools such as Power BI.
• Strong attention to detail, commitment to data integrity, and experience establishing or improving quality-control processes.
• Proven ability to manage multiple priorities, lead workstreams, and deliver high-quality outputs in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and present complex data clearly to executive and field audiences.
• Data Base Management experience and coding preferred.
• Collaborative mindset with a proactive, solution-oriented approached.

• Bachelor’s degree required; concentration in Business, Analytics, or related field preferred.
• 5–8+ years of progressive experience in sales analytics, commercial operations, field operations, incentive compensation, or business analytics—ideally within the life sciences, biotech, or pharmaceutical industry.
• Demonstrated experience supporting sales reporting, incentive compensation, territory alignment, targeting, and field performance analytics processes.
• Experience working with commercial data sources, CRM platforms, third-party data vendors, and reporting tools that support field performance analysis and commercial decision-making.

COMPENSATION