The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. This is a hybrid position reporting to the Parsippany regional office Monday - Wednesday and working from home Thursday - Friday. The work schedule is Monday - Friday 8am-5pm.

What Pella has to offer:

Typical pay rate range is $22 - $26/hour. Actual pay rate is based on several factors including experience, and skill set.
Paid Time Off, accrued 2 hours per week and do not expire
9 Paid Holidays
40 hours of paid sick/personal leave
401k plus 4% company match
Medical, dental, and vision plan
Health savings and flex spending plans
Company paid life insurance
Company paid short/long term disability insurance
Employee Assistance Program
Tuition reimbursement
Professional development/growth opportunities

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

Learn more about this Employer on their Career Site