Health Information Technician II - Release of Information

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What will you be doing in this role?

The Health Information Department's Health Information Technician II (HIT II) is responsible for performing specialized health information activities related to the organization, maintenance, privacy, and use of the electronic and paper patient health records. Primary Duties for this role include:

• Addresses customer inquiries for patient information, assists callers with making record requests and general customer service. Educate customers on information confidentiality and privacy regulations. Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response time-frames and in accordance to State and Federal requirements and HIPAA regulations.
• Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required response time-frames and in accordance to State and Federal requirements and HIPAA regulations.
• Analyzes and prepares deficiency reports. Receives requests to research, add providers, and updates or add SER provider demographic information for multiple systems. Resolve Provider identifiers and duplicate provider identification numbers.
• Assists physicians in system navigation and completing record/document requirements and deficiencies in accordance to regulatory, Joint Commission, Title 22 and organizational requirements. Notifies physicians that are non-compliant and pending suspensions. 
• Responds to internal and external requests for assistance. Monitors daily concurrent compliance with documentation completion timeliness standard(s). Queries and researches within multiple hospital systems to assess compliance with documentation requirements. Monitors completion of work queues to confirm and update status of documentation.