HR Operations Bachelor's Intern

Under supervision assists in the provision of information, maintenance of databases, report production and routine data analysis. Work is reviewed for completeness, accuracy and soundness.

Department Description:

Group Provider Enrollment Operations Coordinators are responsible for managing the application procedures for our medical centers and offices. This pivotal role involves overseeing the collection, verification, and processing of enrollment applications while maintaining stringent adherence to regulatory guidelines. You'll collaborate closely with providers, ensuring accurate and complete submissions and upholding the integrity of our provider population.

•    Review and meticulously assess provider enrollment applications, ensuring alignment with Medicare program requirements.
•    Verify provider eligibility for participation in Medicare in accordance with CMS guidelines.
•    Provide valuable assistance throughout the eligibility appeals process for enrollment denials.
•    Guide providers through the completion of CMS applications and meticulously validate supporting documentation authenticity.
•    Maintain strict confidentiality handling sensitive information concerning all Providers.
•    Analyze and interpret a high volume of provider information, determining eligibility for Medi-Cal enrollment.
•    Conduct effective case management procedures to facilitate streamlined operations.
•    Provide comprehensive phone coverage and support for inquiries and assistance.

Project Description:

The primary goal of this project is to transition our existing knowledge base from OneNote to Salesforce, ensuring a seamless transfer of information and improving accessibility and usability for the team. Define a migration strategy - whether to directly migrate content or restructure it for better organization in Salesforce.  Develop a detailed plan for migrating content from OneNote to Salesforce. Provide training sessions or resources for team members on using Salesforce for accessing and contributing to the knowledge base. Convert OneNote content into suitable formats compatible with Salesforce (e.g., text, images, documents). Conduct thorough checks on migrated content to ensure formatting, links, and references are intact and functional. Ensure the accuracy and completeness of information during the migration process. Create a timeline for content migration, specifying phases or batches for a systematic transition.

Desired Majors:

Business Administration, Human Resources, Public Health, Healthcare Administration.

Desired Skillsets:

Experience in collecting, cleaning, maintaining, updating, and documenting quantitative and qualitative data.  Knowledge in survey and structured interview design. Strong analytical skills. Excellent verbal and written communication skills. Ability to utilize at a working level Excel, Word, PowerPoint, and Access. Knowledge of SWL or SAS highly desirable.  Must be able to work independently and comfortably navigate the virtual work environment.

Essential Responsibilities:

Examples of project support include: Collects, prepares and tracks reports and summaries such as: budget to actual expenditures, production statistics, and utilization of services and statistical records of performance. Performs a variety of data collection and analysis assignments. Prepares ad hoc data requests as directed. Prepares and/or formats graphs, spreadsheets and reports by utilizing office software. May be asked to maintain databases on a regular basis by entering data and preparing data extracts. May extract information from different sources to compile data. Executes existing queries for established reports.  Schedules conference calls and meetings. Contributes to the development of presentations materials. Provides administrative and project support as assigned such as copying, filing, entering and extracting data. Engages in and supports project work.  Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to re-evaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

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• Current enrollment in an accredited college or university program Or recent graduate.

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• Excellent written and oral communication skills.
• Proficiency with Microsoft Office Suite - excel, word, access and PowerPoint.
• Proficient with a variety of software applications.
• Must be able to work in a Labor/Management Partnership environment.

• Knowledge of Access and database experience desirable.
• Prior office experience also desirable.