Medical Front Office - Patient Service Specialist

Overview

Position: Patient Service Specialist

Location: 301 N Lake Ave Suite 201, Pasadena CA, 91101

Type of Employment: Full-time

Schedule: Weekdays, Clinic Hours

Compensation: $23.00 - $24.00/hour 

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.  

Check out the video below for additional insight into the work of our Patient Service Specialists! 

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Medical Office Experience
• Insurance Verification Experience 

Preferred:

• Bilingual (English/Spanish Speaking)
• 1 Year of Front Desk Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans