Patient Access Representative I Emergency Department FT, Days (11am-7:30pm)

** Internal Workers – Please log into your Workday account to apply **

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Expectations:

Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health.

EDUCATION:
High school diploma or equivalent required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred.

EXPERIENCE/TRAINING:
Minimum 1 year Customer Service experience required. Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.

SKILLS:
Typing 35 wpm required.
Must pass competency tests on a regular basis.
Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served.
Must have the ability to promote positive customer service while working in a highly demanding and complex environment.
Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.

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Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

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