Patient Access Representative - Per Diem

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Help create a brighter, stronger future for the children we serve at Shriners Children’s Southern California (SCSC). We are a family-centered, pediatric subspecialty Ambulatory Surgical Center located in Pasadena, providing complex care for children with orthopedic conditions.

Job Overview

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact.  This position provides support to our patients as they are experiencing a life changing event.  The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources.  In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s).  In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

This position is per diem, non-exempt and benefits eligible. The pay range for this position is $21.00 - $29.65/hour. Compensation is based on years of experience and departmental equity. 

Responsibilities

• Answer incoming calls into the main operator line of the facility
• Greets and directs patients/families presenting for appointments and treatment
• Accurately enters and updates patient information into the computer system 
• Enters and updates patient's insurance information
• Performs check-in of patients who arrive for scheduled appointments or admissions
• Prepares and secures signatures on required treatment and billing authorization forms
• Scans necessary documents into the EHR system
• Verifies insurance coverage for all patients receiving services

Hours of this position are 9:00 a.m. - 5:30 p.m.

Qualifications

Education

High School diploma required

Experience

Bilingual required

3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment