BANQUET HOUSEPERSON

JOB SUMMARY

The Banquet Houseperson is responsible for the setup, refresh, tear down and maintenance of all meeting space.

QUALIFICATION STANDARDS

Education & Experience:

• High school diploma or equivalent and/or experience in a related field preferred.

Physical Requirements:

• Long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure the correct and timely setup of all Banquet Event Order functions.
• Maintain the high standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air-conditioning units, etc.
• Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
• Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
• Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
• Transport and store tables, chairs, and other equipment.
• Refresh meetings rooms as needed.

Marginal:

• Notify management of any hazards.
• Handle items for “Lost and Found” according to the standards.
• Attend training as required by management.
• Perform other duties as requested by management.