Benefits:

Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Training & development

About the Role

Groth Family Insurance Allstate is seeking a friendly, dependable, and bilingual Bilingual Account Manager to join our team in Pasco, WA. This role is ideal for someone who enjoys helping people, building relationships, and providing outstanding service to English-speaking and Spanish-speaking customers.

Previous insurance experience is helpful but not required. Licensing is preferred, but candidates who are willing to obtain their insurance license after hire are encouraged to apply. We provide training, support, and assistance throughout the licensing process.

Position Overview

As a Bilingual Account Manager, you will serve as an important point of contact for our clients, helping them understand their coverage, manage their policies, and address service-related needs. Your ability to communicate effectively in both English and Spanish will help ensure all clients receive a high level of care and support.

This role offers an excellent opportunity to build a long-term career within a growing insurance agency while developing valuable customer service and insurance industry knowledge.

Key Responsibilities

Assist English-speaking and Spanish-speaking clients with policy questions, billing inquiries, and coverage updates
Respond promptly and professionally to customer inquiries via phone, email, text, and in-person interactions
Process policy changes, renewals, endorsements, and documentation requests
Educate clients on policy features, coverage options, and insurance processes
Maintain accurate customer records and agency documentation
Resolve customer concerns with professionalism, empathy, and attention to detail
Conduct policy reviews and identify opportunities to better serve clients' insurance needs
Support the agency's sales and service efforts through follow-up and customer retention activities
Collaborate with team members to deliver an exceptional customer experience

Qualifications

Fluent in both Spanish and English (required)
Strong communication and interpersonal skills
Customer-focused with a passion for helping others
Professional, dependable, and detail-oriented
Strong organizational and time-management skills
Positive attitude and willingness to learn
Ability to multitask and work efficiently in a fast-paced environment
Previous customer service, administrative, retail, banking, hospitality, or insurance experience is a plus
Insurance license preferred but not required
Willingness to obtain insurance licensing after hire with agency support

What We Offer

Licensing support and training opportunities
Competitive compensation
Ongoing coaching and professional development
Supportive and team-oriented work environment
Career growth opportunities within a growing Allstate agency
The opportunity to make a meaningful impact by helping individuals and families protect what matters most

If you are bilingual in Spanish and English, enjoy helping people, and are looking for a rewarding career with a supportive team, we encourage you to apply with Groth Family Insurance Allstate in Pasco, WA.

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