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Job Description
To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.
The front desk performs many tasks requiring both interpersonal and technical skills
Duties and Responsibilities
- Greet and welcome patients as soon as they arrive at the office
- Check-in patients and hand proper paperwork
- Answer incoming phone calls and help patients with any dental request
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Maintain office safety and security by following safety procedures and controlling access via the reception desk
- Book and Confirm patient's appointments
Skills and Qualifications
- Excellent customer serviceÂ
- Proven work experience as a Receptionist or similar role
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Spanish speaking preferred
Compensation is based on experience and qualifications
Nothing in this job description restricts CaliDental’s right to assign or reassign job duties and responsibilities for this position at any time.
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