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Sr. PC Technician

St. Joseph's Health
Posted 2 months ago, valid for 15 days
Location

Paterson, NJ 07505, US

Salary

$48,000 - $57,600 per year

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Contract type

Full Time

Retirement Plan
Paid Time Off
Life Insurance
Tuition Reimbursement
Employee Assistance

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Sonic Summary

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  • The position is responsible for resolving Client Service issues and serves as a backup to the Supervisor.
  • The role involves acting as a liaison between clients and the IT department and managing the Client Services ticket queue.
  • Candidates should have relevant experience and qualifications, with a competitive salary offered based on these factors.
  • St. Joseph’s Health is recognized as a top healthcare employer and offers robust benefits, including health plans and retirement options.
  • The organization is also eligible for Federal Student Loan Forgiveness and provides various employee assistance programs.

Responsible for ensuring complete and timely resolution of Client Service issues and acts as a backup to the Supervisor. Acts as a liaison between the client and the IT department. Attends key meetings and interfaces with department heads in order to help improve IT relations and facilitate issue resolution by serving as an escalation point for unresolved issues. Responsible for managing the Client Services ticket queue and assigning tickets to PC Techs and IT Associates as appropriate; coordinating the delegation of projects and tasks.


St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)

  • Competitive salary*
  • Robust benefits with health, dental, Rx and vision plans
  • 403b retirement plan options with company match**
  • Health & Wellness*
  • Non-Profit Health System – eligible for Federal Student Loan Forgiveness
  • PTO, and paid holidays
  • Tuition reimbursement
  • Employee Assistance Program
  • LTD : Long Term Disability
  • Life Insurance Options
  • Onsite Day care Program

*Available for Per Diem Employees and Part-time Employees working under 20 hours per week.

**403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

Pay transparency:  St. Joseph’s Health provides a salary range to comply with New Jersey Law.  The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.” The salary range does not include incentives, differential pay or other forms of compensation.





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