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JOB SUMMARY:
Part-time, entry-level position that provides audiovisual technical support to the CCRI faculty, staff, students, and community within the classroom and for college and community events.
DUTIES AND RESPONSIBILITIES:
Provide Tier 1 level customer support, troubleshooting, and resolution with audiovisual hardware and software applications, online education and video conferencing applications, and other peripheral devices used within classrooms, conference rooms, and event spaces
Provide professional and courteous customer service to clients of varying technical expertise and needs
Ensure accurate technical and end-user issue documentation and ticketing. Courteously obtain and convey accurate information to appropriate internal and external service personnel
Set-up/break-down, support, assists with, and operates a variety of audiovisual equipment for college related business and events, and for college hosted community events. Equipment includes, but not limited to video projectors and displays, cameras, media playback hardware and software, microphones, audio mixers, PA systems, and other peripheral devices.
Deliver and retrieve equipment as designated
Perform cable and equipment maintenance as designated
Assist with web, audio/video conferencing applications, including but not limited to Webex and Zoom, for hybrid and remote meetings
Assist with developing and maintaining Help Desk knowledge base articles and how-to content
Remain current on audiovisual technologies, methodologies and equipment
Complete projects as assigned
Perform additional duties as assigned
REQUIRED QUALIFICATIONS:
Minimum of two years of relevant audiovisual/multimedia experience
Basic computer and mobile device knowledge required.
Demonstrated experience with clear and concise verbal and written communication; in-person, over thcollege-relatede phone, virtually, via email, etc.
Demonstrated experience in a customer service position
Ability to work with potentially difficult customers and in stressful situations
Ability to work in a fast-paced environment and adhere to time constraints
Ability to stand, kneel, crouch, as well as safely lift and push 25 pounds
Ability to visually and auditorily inspect and calibrate audiovisual equipment as required
PREFERRED QUALIFICATIONS:
Associates degree
Knowledge of academic related audiovisual/multimedia hardware and software
Audio and video technologies and event support including, but not limited to:
video presentation technologies
digital classroom and mobile technologies
multimedia capture, production, editing and programming tools audio consoles and sound systems
web conferencing
audio consoles and sound systems
web conferencing
and related software applications/licenses
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa including student visas.
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