Sales Support Specialist

Sales Support Specialist

Position Summary

CE3S is seeking an organized, customer-focused Sales Support Specialist to provide administrative and operational support to our sales team. This position plays an important role in supporting customers, processing sales transactions, following up on opportunities, and helping the sales team deliver a high level of service.

The ideal candidate is detail-oriented, responsive, comfortable managing multiple priorities, and able to communicate effectively with customers, vendors, and internal team members.

Key Responsibilities

• Prepare customer quotes and process sales orders accurately and promptly

• Provide administrative support to the sales team

• Follow up on sales leads received from vendors and other sources

• Monitor open orders, scheduled orders, and ship-complete orders

• Communicate order status, delivery updates, and potential delays

• Work with vendors to expedite orders, confirm delivery dates, address backorders, and obtain updated pricing

• Provide telephone and email support to customers as needed

• Research products, availability, pricing, and alternative solutions

• Maintain accurate customer, contact, opportunity, and activity information in the company's CRM system

• Educate customers about the products, services, and resources available through CE3S

• Help ensure orders are shipped on time and sales transactions are completed efficiently

• Proactively identify and help resolve customer or order-related issues

• Develop familiarity with vendor websites, product resources, and industry information

• Participate in product, vendor, and internal training as assigned

• Work closely with sales, purchasing, warehouse, and customer service personnel

• Perform other duties as assigned to support the needs of the business

Qualifications

• High school diploma or equivalent required

• At least two years of related sales support, customer service, order processing, or administrative experience preferred

• Knowledge of electronic products or the electronics manufacturing industry is preferred

• Strong verbal and written communication skills

• Professional and confident telephone skills

• Excellent organizational and time-management abilities

• Strong attention to detail and commitment to accuracy

• Ability to prioritize multiple assignments in a fast-paced environment

• Ability to work effectively both independently and as part of a team

• Comfortable learning product information, pricing, and internal business systems

• Experience using CRM, ERP, or order-processing software is preferred

• Proficiency with Microsoft Outlook, Word, and Excel is preferred

Benefits

Following satisfactory completion of the 90-day introductory period, eligible employees receive a competitive benefits package that includes:

• Multiple medical insurance plan options through Capital BlueCross

• 401(k) retirement plan 

About CE3S

Cumberland Electronics Strategic Supply Solutions (CE3S) is a family-owned wholesale distributor serving electronics manufacturers with production supplies, strategic sourcing, inventory management, and value-added solutions. Since 1962, CE3S has built its reputation on strong customer relationships, responsive service, and practical solutions that help customers operate more efficiently.

Equal Employment Opportunity

CE3S is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.