Medicare Sales and Customer Services Manager

Location:

Join us as a Medicare Sales and Customer Service Manager, also known as our Health Insurance Resource Manager (HIRM). We are seeking a dedicated and dynamic Health Insurance Resource Manager (HIRM) who serves as the primary insurance expert for community residents and their families. This person will support their understanding of the Erickson Advantage Health Plan and general insurance matters. The HIRM also acts as a key liaison to the Community Executive and Leadership Team

What we offer   

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options

• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law

• 401k for all team members 18 and over with a company 3% match

• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age

• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices

• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

How you will make an impact

• Serve as the professional insurance resource for residents and families regarding the Erickson Advantage Health Plan

• Review employer group coverage to help residents and families understand their benefits.

• Maintain strong knowledge of CMS regulations and guidelines related to Medicare Advantage Plans.

• Participate fully in community resident prospecting events, including registration, tours, and answering questions about amenities

• Create and conduct sales events to support residents in making informed health insurance decisions.

• Generate long‑term client sources through referrals, lead‑generation, and responding to provided leads.

• Provide exceptional service to retain EA Health Plan members, including timely responses to benefit questions and issue resolution via in‑person, phone, or electronic communication.

• Assist residents during Medicare Advantage Open Enrollment with evaluating employer or supplemental insurance options.

Compensation: $40,000.00 - $50,000.00 per year, plus eligibility for annual bonus and commission plan

What you will need

• Current health insurance license required.

• Bachelor’s degree preferred; equivalent experience accepted

• Experience in sales/marketing to Medicare‑eligible markets preferred.

• Excellent verbal and written communication abilities.

• Proficiency in current Microsoft Office applications.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Brooksby Village is a beautiful 90-acre continuing care retirement community located in Peabody, Massachusetts, just minutes from Boston. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Brooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.