Overview

Dispatcher Overview:

Looking to Trade Up? As a Dispatcher, you are in the most dynamic role within the industry. You are the heartbeat of the company and interact with all functions (call center, customers, technicians, and management) in support of your primary role: ensure calls are prioritized according to urgency and importance and the right technician is sent. You will also be the primary communication conduit and trusted advisor for technicians in the field - while they are responding to calls, you will provide updates on customers, service call requests, traffic, obstacles, and other requirements as necessary.

Responsibilities:

Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
Work closely with management to balance the workload for technicians
Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
Respond to special requests from customers related to jobs performed by a technician
Follow up on all pending/recommended work
Contact customers with parts pending and the status of parts

What We Offer You:

Robust benefits package – health, dental, vision insurance, 401k match, and more
Paid Training, Paid Holidays, and PTO
On-going training & development, & growth opportunities
Work side-by-side with the BEST in the industry!

Core Competencies:

Decisive; comfortable making decisions in ambiguous situations
Great communicator; Has strong verbal and written communication skills
Team player; enjoys working with various departments and stakeholders
Adaptable; enjoys operating in a fast-paced, dynamic environment
Digitally agile; Easily navigates through multiple software systems and windows

What do you need?

Ability to work 7 AM to 4PM Monday - Friday (both with an hour lunch break).
Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
Microsoft Office Suite experience required
Strong communication skills - written & verbal
Able to multi-task, work independently, & strong organizational skills
Familiarity with greater Peachtree City area

Learn more about this Employer on their Career Site