Patient Care Coordinator I - 117

We are looking for someone with a great personality who genuinely enjoys working with patients and providing an excellent patient experience. The ideal candidate is organized, dependable, detail-oriented, and comfortable working in a fast-paced environment where multitasking is essential.

Key Responsibilities

• Provide friendly and professional customer service to patients
• Answer and manage multiple phone lines efficiently
• Schedule, reschedule, and confirm patient appointments
• Assist patients with questions and concerns
• Verify insurance eligibility and benefits
• Have a working knowledge of medical and vision insurance and billing processes
• Collect patient payments and provide accurate information regarding balances and services
• Communicate with patients through phone, text, and other communication platforms
• Maintain accurate patient information and documentation
• Navigate multiple software systems for scheduling, texting, insurance verification, and patient communication
• Work closely with doctors and other team members to ensure a smooth patient flow
• Multitask and prioritize responsibilities while maintaining a high level of customer service

Ideal Candidate

The ideal candidate will:

• Have a warm, welcoming, and positive personality
• Enjoy interacting with and helping patients
• Be comfortable working in a busy, fast-paced medical office
• Have strong communication and organizational skills
• Be able to multitask and prioritize effectively
• Have experience with scheduling and answering phones
• Have knowledge of insurance verification and billing
• Be comfortable learning and working with multiple computer software systems
• Be a dependable team player who is willing to help wherever needed
• Demonstrate professionalism, attention to detail, and a strong commitment to patient care

Medical office, ophthalmology, optometry, or patient care experience is preferred.