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SUMMARY
We are seeking a motivated and detail-oriented Strategic Account Inside Sales Support professional to join our dynamic sales team. This role is integral to our strategic account management, providing essential support to our sales representatives and ensuring our clients receive top-notch service. You will be responsible for assisting in the development of strategic sales initiatives, managing account-related tasks, and facilitating communication within the team and with clients.
KEY PERFORMANCE INDICATORS (KPIs)
- Achieving Strategic Accounts Yearly Budget Quota Target
- Achieving Strategic Accounts Yearly Budget Reach-In Unit Goals
- Engagement of customer events, training and special customer projects
ESSENTIAL FUNCTIONS
- Provide comprehensive support to Strategic Account Managers and strategic accounts in managing and growing assigned accounts.
- Assist Strategic Account managers with helping to maintain and update customer account information in the CRM system, ensuring accuracy and completeness.
- Review customer requests to prepare and deliver quotes with the coordinator of Strategic Account Managers
- Coordinate and follow up on client requests, inquiries, and feedback to ensure a timely resolution.
- Collaborate with cross-functional teams, including marketing, product management, customer service and technical support to meet customer needs and drive sales initiatives.
- Monitor account performance, analyze sales data, and prepare reports on key metrics for the customer and account team to review.
- Participate in strategic account planning sessions and contribute to the identification of upsell and cross-sell opportunities.
- Help support Strategic Account Managers with developing a project plan and management for Strategic Accounts special projects
- Provide training and support to new team members as needed.
EDUCATION & EXPERIENCE
- 2+years inside and/or outside sales, or customer service/inside sales support or similar
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce). Dynamics 365, Pivot Table and Power BI
KNOWLEDGE & SKILLS
- Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
- Proven experience in inside sales support, account management, or a similar role.
- Strong understanding of sales processes and customer relationship management (CRM) systems.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Strong analytical skills and attention to detail, with the ability to interpret sales data and metrics.
PHYSICAL REQUIREMENTS
Non-Manufacturing:
- Typically work is in an office environment where the noise level is low to moderate.
- Requires standing and/or sitting for prolonged periods of time.
- Ability to lift boxes/materials weighing up to 10 lbs.
- Requires telephone work and/or computer work, as well as interactions with other employees and customers.
- Ability to read, write, listen, and communicate effectively.
Qualifications
EDUCATION & EXPERIENCE
- 2+years inside and/or outside sales, or customer service/inside sales support or similar
- Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce). Dynamics 365, Pivot Table and Power BI
KNOWLEDGE & SKILLS
- Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
- Proven experience in inside sales support, account management, or a similar role.
- Strong understanding of sales processes and customer relationship management (CRM) systems.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
- Strong analytical skills and attention to detail, with the ability to interpret sales data and metrics.
PHYSICAL REQUIREMENTS
Non-Manufacturing:
- Typically work is in an office environment where the noise level is low to moderate.
- Requires standing and/or sitting for prolonged periods of time.
- Ability to lift boxes/materials weighing up to 10 lbs.
- Requires telephone work and/or computer work, as well as interactions with other employees and customers.
- Ability to read, write, listen, and communicate effectively.
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