Field Engineering Manager - Data Center

This is an internal position.

About the role

We are seeking a Field Engineering Practice Manager to lead our Data Center technical leadership organization. This role directly manages Project Engineers (PE) and Implementation Specialists (IS) and is accountable for the people, capability, standards, capacity, quality, and readiness required to support Data Center infrastructure deployments across North America.
The Practice Manager builds a scalable capability by developing senior technical leaders, establishing consistent execution standards, understanding future demand, and ensuring complex work is supported by the right technical authority and onsite leadership. Project Engineers retain technical authority for their assigned projects, while Implementation Specialists lead onsite execution.

15% - 20% travel as needed.

Annual compensation: $130K - $170K USD

What you’ll be doing

• Lead, coach, develop, and hold accountable the Project Engineers and Implementation Specialists assigned to the Data Center practice.
• Set clear expectations for technical leadership, execution quality, utilization, communication, behavior, and employee development.
• Maintain a current view of PE and IS skills, experience, certifications, readiness, location, availability, and development needs.
• Create training, mentoring, succession, and career-development plans that build leadership depth and reduce dependency on individual experts.
• Work with Resource Management and delivery leaders to align qualified PEs and ISs to projects based on complexity, technical risk, geography, and customer requirements.
• Forecast capability and capacity gaps and recommend hiring, contractor, cross-training, partner, or investment actions.
• Establish and maintain repeatable Data Center field execution standards, work methods, technical checkpoints, documentation requirements, and acceptance expectations.
• Monitor technical escalations, repeat defects, rework, partner performance, and customer feedback and drive practice-level corrective action.
• Support the technical evaluation, onboarding, enablement, and performance review of Data Center delivery partners.
  Partner with Project Management, Solutions, Sales, Estimating, Resource Management, Finance, Partner Management, and Field Engineering leadership.
• Support major opportunities and programs by validating that the proposed technical leadership and workforce model is practical and executable.
• Monitor utilization, productivity, cost, labor mix, workforce risk, and other practice performance indicators.

What you have 

• Strong understanding of rack installation, land and level, rack build, rack-and-stack, integration, and cable-management systems.
• Knowledge of copper and fiber installation, routing, dressing, patching, termination, testing, labeling, documentation, and acceptance requirements.
• Experience with server, network, storage, power-distribution, or other infrastructure installation within approved scope.
• Understanding of site surveys, readiness reviews, commissioning, migration, cutover, technical closeout, and quality evidence.
• Experience working in high-density, active, construction, commissioning, colocation, mission-critical, or hyperscale Data Center environments.
• Strong safety and operational discipline related to access control, contamination control, raised floors, overhead work, material handling, and customer-specific site requirements.
• At least 8 years of field engineering, Data Center infrastructure delivery, technical services, or related experience.
• At least 3 years of direct people leadership, performance management, and employee development experience.
• Demonstrated experience leading or developing Project Engineers, technical authorities, onsite leaders, or comparable senior technical roles.
• Strong technical credibility in Data Center infrastructure deployment and partner-led field execution.
• Experience with workforce planning, utilization, technical standards, quality improvement, and contractor or partner delivery.
• Ability to make clear readiness decisions and challenge staffing or delivery models that create unacceptable execution risk.
• Strong communication, financial judgment, operational discipline, and cross-functional leadership skills.
• Legal authorization to work in the United States.

Bonus points

• Ten to twelve or more years of progressive Data Center field engineering or infrastructure-delivery experience.
• Experience supporting complex, high-volume, multi-site, colocation, mission-critical, or hyperscale programs.
• Experience developing technical proficiency frameworks, qualification criteria, standard work methods, training programs, or succession plans.
• Experience evaluating and developing national, regional, specialty, or union-capable delivery partners.
• Relevant BICSI, fiber, copper, manufacturer, OSHA, safety, project-delivery, or Data Center credentials.
• Bachelor's degree or equivalent technical, trade, military, operational, and leadership experience.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us