Trainer 2 (Service)

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The primary role for this position is to partner with the Service Team to develop and sustain a well-trained and flexible workforce through hands-on training, mentoring, and formal certification. Work closely with Production and Training Supervisor to identify and prioritize quarterly training goals based on production needs and training scorecard. Routinely meet with Production and Training Supervisors to review the training plan in order to achieve quarterly goals.

Assist in maintaining the accuracy of Service and training documentations to ensure the effectiveness of the training program.

Roles and Responsibilities:

• Deliver OJT training courses in the areas of Service skills and processes, quality system/GMP practices and requirements, information technology tools, and other subjects as required.
• Assess employee skills and provide feedback to management
• Track and maintain training data for accuracy
• Provide technical support to Service personnel and the production line as needed.
• Conduct training of Service personnel and perform certifications per certification criteria and requirements.
• Perform weekly and monthly audits of service area based on Manufacturing/Service Standards and Guidelines.
• Solicit Training Evaluation from Service or Manufacturing personnel to identify areas for improvement in training process.
• Properly complete manufacturing documentation, initiate reports, escalate quality issues, report efficiency, and record measurements as needed.
• Maintain excellent attendance record
• Identify and prevent gaps in training and production coverage
• Update/ red-line MPIs using PowerPoint/Excel/Word as required.
• Perform other duties as assigned

Qualifications

Skill/Job Requirements:

• Minimum education High School Diploma or equivelant.
• Minimum 1 year of Service experience at ISI.
• Experience with relevant manufacturing/Service related software such as Agile, SAP, and ISU
• Perform at a high level with consistency and be in good standing, (e.g. QPN quality issues and Attendance). In addition you must demonstrate leadership, independence, and meet CCEE standards.
• Basic level of competency  with MS Word, Excel and preferrably PowerPoint
• Ability to present training course material to individuals and  groups and to effectively facilitate their learning process
• Excellent written and verbal communication skills
• Strong organizational skills
• A firm understanding of Demand Flow Technology/Lean Manufacturing concepts and disciplines.
• A firm understanding of Good Manufacturing Practices (GMP) and Intuitive Surgical quality system requirements.
• Solid understanding of all manufacturing guidelines, policies, procedures, DOPs, etc. Has an understanding of MPI/WI templates, Design Controls, Change Controls, Product and Engineering Processes
• Excellent technical assembly capabilities and exceptional track record in production.
• Provide both support in the training department and with manufacturing production
• Leading by example and be a strong team player

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.