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Description
This position reports directly to the Partner Ministries Supervisor. Serves the Partners of KCM by answering questions, receiving orders and donations, and praying with ministry partners contacting KCM via phone, chat, or the internet.
PRIMARY DUTIES AND RESPONSIBILITIES:
Customer Service responsibilities include:
- Managing large quantities of inbound calls
- Identifying and assessing callers' needs
- Demonstrates active listening and utilizes effective communication skills
- Delivering the best solution for partner needs
- Adhering to all department protocols and processes
- Consistently reviewing and utilizing the department knowledge base to relay accurate information to partners.
Ministry duties include:
- Practicing a dynamic, living relationship with Jesus Christ and praying in tongues for at least 30 minutes daily.
- Attending to partner spiritual needs through Spirit-empowered prayer over the phone.
- Honoring and valuing callers to establish and sustain long-term partner relationships.
- Effectively presenting the benefits of ministry partnership on every applicable call.
- Following all guidelines for ministry functions.
- Intently engaging in the ministry teachings, mission, and vision.
- Actively contributing to a positive culture at KCM.
Requirements
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent.
KNOWLEDGE, SKILLS, AND ABILITIES:
- One year of call center experience is preferred.
- Possesses knowledge of KCM events and products.
- Exhibits proficient telephone etiquette skills while using multiple desktop applications.
- Exhibits critical thinking and is solution oriented.
- Detail-oriented, well-organized, and able to work within a structured environment.
- Requires professional representation of KCM in all communications.
- Displays competency with current office technology.
- Responds to sensitive situations and does not disclose confidential material to unauthorized personnel.
- Must be a Born-again believer filled with the Spirit and willing to abide by the KCM Mission/Vision Statement.
- This position requires ministerial licensing through the ministry. Must complete mandatory ministerial licensing paperwork within thirty days of hire. (Licensing is renewed yearly)
TYPICAL PHYSICAL DEMANDS:
- Able To Lift 30 lbs.
- Must be able to sit at a workstation for extended periods.
- Must work overtime on an “as needed” basis.
TYPICAL MENTAL DEMANDS:
- Investigates root issues and offers solutions.
- Performs Data Entry tasks.
- Adapts positively to changing work situations.
- Maintains an attitude of continual learning.
- Maintains focus within active surroundings.
- Makes good decisions with moderate supervision.
WORKING CONDITIONS:
- Normal call center environment.
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