Community Health Workers (CHW) is a frontline public health worker who is a trusted member of and/or has an unusually close understanding of the community served. This trusting relationship enables the worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy

Essential Duties and Responsibilities:

Promoting wellness and prevention
Conduct outreach and engage members in care management programs (as part of care team)
Assist with cross-enrollment in existing benefit programs, including Women, Infant and Children

(WIC) and Supplemental Nutrition Assistance Program (SNAP)

Connect members to needed medical visits and follow up on referrals, services, including well-child visits and screening appointments.
Conduct outreach to members to close gaps in care

Assisting members who may qualify for the Healthy Opportunities Pilots to engage with a care

manager who assesses their Pilot eligibility and helps navigate to authorized Pilot services

Driving attention to upstream populations and services outside of care coordination
Serving as a trusted partner and engaging and educating members who struggle to navigate the

complex healthcare system

Advocating for the member and supporting the member in receiving culturally and linguistically

appropriate care

Leveraging lived experience and understanding of the community to build trust and successfully

engage members in screenings

Employing knowledge of community-based services and application processes to expedite

member applications and promote timely movement off relevant waitlists.

Qualifications and Education:

High school diploma or equivalent required
Preferred: NC Community Health Worker Standardized Core Competency Training
Preferred: associate or bachelor’s degree in healthcare administration, nursing, or a related field.

Be at least 18 years old
Experience working in community-based settings

Skills:

Communication (i.e., effective listener, group communication skills)
Interpersonal (i.e., work with diverse groups, develop relationships)
Service (i.e., coordinating care, developing care plans)
Capacity Building (i.e., supporting clients and skill building)
Advocacy
Education regarding health promotion and healthy behavior
Outreach knowledge required to connect clients to community services
Knowledge and understanding of the social drivers of health
Promote and advocate for clients

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