REPRESENTATIVE, TECHNICAL SERVICES

Order Engineer

About Inovar Packaging Group

Inovar Packaging Group is proud to be one of North America’s premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We continually invest in advanced equipment, technology, and processes to deliver innovative, high-quality label and packaging solutions.

Our culture is customer-driven, team-oriented, and built on collaboration, craftsmanship, continuous improvement, and win-win partnerships.

Why Join Us?

• Competitive compensation
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 401(k) Retirement Plan with company match
• Paid Time Off and company holidays
• Career growth and professional development opportunities
• Collaborative, team-oriented work environment
• Opportunity to support a growing organization using advanced printing technology

Position Summary

The Order Engineer converts approved estimates into accurate, production-ready product specifications within Label Traxx.

This role creates and maintains the Spec Template, which serves as the master specification for all related items within a product family. The Order Engineer also creates individual item specifications from the Spec Template, manages product-level changes, and verifies that production-ready specifications align with the approved estimate.

Success in this position requires strong technical judgment, exceptional attention to detail, and effective collaboration across Estimating, Label Engineering, Prepress, Customer Service, Production, Quality, and Purchasing.

Essential Duties and Responsibilities

• Create Spec Template records from approved estimates.
• Create and maintain individual item specifications within the appropriate product family.
• Maintain accurate Group ID structures and prevent duplicate or conflicting specifications.
• Verify that materials, dies, construction, finishing, packaging, and special instructions align with the approved estimate.
• Partner with the Estimator Engineer to identify and resolve differences between estimates and specifications.
• Run and review the Product vs. Estimate report before making controlled specification updates.
• Coordinate label-specific changes with Label Engineering and Prepress.
• Maintain engineering drawings, technical notes, supporting documentation, and specification history.
• Ensure product changes are applied only to the appropriate items without affecting unrelated products.
• Confirm the production method selected during the estimating process.
• Coordinate variable-data requirements with the appropriate technical teams.
• Provide Customer Service with complete and accurate product information for ticket entry.
• Respond to specification questions from Production, Quality, Purchasing, Customer Service, and other internal departments.
• Follow established change-control procedures to protect specification accuracy and product integrity.
• Support continuous improvement efforts related to specification development, documentation, and order accuracy.

Role Responsibilities and Departmental Ownership

Customer Service Owns

• Customer communication
• Purchase-order management
• Ticket entry
• Quantity changes
• Ship-to changes
• Shipping instructions
• Requested delivery dates
• Order acknowledgments
• Ticket-level documentation
• Price verification
• Customer proof coordination

Order Engineering Owns

• Spec Template creation and maintenance
• Individual item-specification creation
• Dies and tooling, in partnership with Label Engineering
• Finishing and packaging requirements
• Product-level changes
• Group ID structure
• Estimate-to-specification alignment
• Specification accuracy and change control
• Coordination of variable-data requirements
• Confirmation of the production method selected during estimating
• Technical support for the Estimator Engineer

Estimator Engineering Owns

• Product construction
• Production-method selection, including flexographic or digital printing
• Cost calculations
• Quantity tiers
• Estimate creation and maintenance
• Approval of changes affecting cost or pricing
• Engineering decisions
• Vendor relationships involving materials, tooling, and production capabilities
• Technical support for Label Engineering

Prepress Owns

• Artwork preparation
• Technical proof creation and revisions
• Color and separation requirements
• Barcode and variable-data execution
• Plate and production-file preparation

Qualifications

• High school diploma or GED required; associate or bachelor’s degree in engineering, printing, graphic communications, manufacturing, or a related field preferred.
• Experience in label manufacturing, estimating, prepress, production planning, order engineering, or technical customer service preferred.
• Working knowledge of pressure-sensitive label materials, adhesives, liners, dies, printing methods, finishing processes, and packaging requirements.
• Experience using Label Traxx or a comparable manufacturing, estimating, or ERP system preferred.
• Ability to interpret estimates, engineering drawings, technical documentation, and production requirements.
• Strong attention to detail and commitment to data and specification accuracy.
• Ability to identify inconsistencies, investigate root causes, and resolve technical issues.
• Strong organization, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Ability to collaborate effectively across technical, operational, and customer-facing departments.

Key Competencies

• Technical Accuracy: Produces complete, accurate, and production-ready specifications.
• Critical Thinking: Identifies inconsistencies and determines the appropriate path to resolution.
• Change Control: Applies updates carefully and prevents unintended changes to unrelated products.
• Cross-Functional Collaboration: Works effectively with Estimating, Prepress, Label Engineering, Customer Service, Production, Quality, and Purchasing.
• Organization and Follow-Through: Maintains accurate records, documentation, and system information.
• Continuous Improvement: Identifies opportunities to strengthen specification accuracy, efficiency, and workflow consistency.
• Internal Customer Service: Responds promptly and professionally to questions from internal business partners.

Key Performance Measures

• Specification accuracy
• Spec Template and item-specification turnaround time
• Reduction in production errors caused by incorrect or incomplete specifications
• Product vs. Estimate report compliance
• Group ID accuracy
• Change-control compliance
• Completeness of technical and supporting documentation
• Responsiveness to internal departments
• Reduction in duplicate or conflicting specifications

Commitment to Equal Opportunity

Inovar Packaging Group is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other status protected by applicable law. We comply with all federal, state, and local laws governing nondiscrimination in employment.