Client Service Representative

Client Service Representative (CSR) — Be the Heart of Our Hospital!
Location: Pennsauken Animal Hospital | Camden County, NJ

Do you love animals and people? Are you a friendly, detail-oriented multitasker who thrives in a fast-paced environment? At Pennsauken Animal Hospital, we’re looking for a compassionate and customer-focused Client Service Representative (CSR) to be the welcoming face of our growing hospital.

Our CSRs are more than receptionists — they are the first point of contact, the coordinators of care, and the people who help create positive experiences for both our clients and their pets.

Who We’re Looking For

The ideal candidate is an enthusiastic, professional communicator who can handle a busy front desk with warmth, accuracy, and grace.

You’ll be a great fit if you have:

• 1+ year of experience in a veterinary hospital or medical office

• A friendly, welcoming demeanor and strong communication skills

• The ability to multitask, stay organized, and manage details in a fast-paced setting

Key Responsibilities

• Answering multi-line phones and managing high call volume

• Scheduling appointments and coordinating the hospital calendar

• Checking clients and pets in and out with efficiency and empathy

• Collecting, verifying, and updating medical records and client information

• Communicating with clients via phone, email, and in-person interactions

• Supporting the veterinary team with various administrative tasks

At Pennsauken Animal Hospital, we know that exceptional care for pets begins with exceptional care for people. That’s why we’ve created a workplace where respect, flexibility, collaboration, and growth aren’t just buzzwords — they’re the foundation of everything we do.

Here, you’re not just part of a veterinary team. You’re part of a family that celebrates every win, supports one another unconditionally, and shares an unwavering passion for animals and their people.

Our Core Values: BE EPIC

We live our mission every day through our EPIC values:

• Believe in Empowerment – We trust and support our team to grow, lead, and thrive.

• Empathy – We care deeply for our patients, clients, and each other.

• Professionalism – We lead with integrity and set the highest standards.

• Integrity – We do the right thing — even when no one’s watching.

• Collaboration – We believe every voice matters, and we’re stronger together.

Location Perks

Conveniently located just minutes from Philadelphia and only about an hour from the Jersey Shore, our hospital offers the best of both worlds—easy access to city life and weekend beach getaways.

What We Offer:

• Paid Time Off – we believe in time for family and rest

• Generous CE allowance for conferences, certifications, and online training

• Structured training protocols to support continued growth

• Robust Benefits Package  - Health Insurance, Dental/Vision, Life Insurance, Short-Term/Long-Term Disability, Identity Protection, Legal, and many more amazing benefits.

• Tuition Reimbursement - to support your goal to continue your education and reach your goals

• Employee Pet Discounts - through care and staff programs with our vendors 

• Traditional & Roth 401K Investment Options

• Scrub Allowance

Compensation based on experience and skill set.