Strategic Account Customer Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Are you ready to make a meaningful impact while growing your career? Join a dynamic and expanding part of our organization as a Strategic Account Customer Specialist, where you'll play a vital role in supporting multi-million-dollar strategic accounts. This is more than just a support role—it's a launchpad for career advancement, with additional levels of account support offering clear pathways for upward mobility. You’ll be the go-to expert for our sales teams and internal departments, driving contract and GPO excellence across high-value partnerships.

Position Description / Responsibilities
As a Strategic Account Customer Specialist, you will:

• Champion the health and success of assigned strategic accounts by driving internal processes aligned with service level agreements and performance metrics.

• Serve as a trusted, consultative partner and single point of contact for day-to-day contract activities across several large, high-impact accounts.

• Build and maintain strong relationships with internal and external stakeholders—including Account Managers, Customers, GPOs, Suppliers, and Contract Administration teams—to ensure seamless coordination and support.

• Proactively communicate account status, highlighting progress on GPO and contract connections, margin opportunities, and customer initiatives.

• Deliver timely, high-quality resolutions by interpreting complex account issues and applying strategic solutions.

• Navigate ambiguity and complexity with confidence, making informed decisions even when information is imperfect.

• Secure and manage contract documentation, resolve eligibility issues, and ensure service expectations are consistently exceeded.

What Makes This Role Exciting?

• You’ll be supporting strategic, high-growth accounts that are central to our business.

• You’ll be part of a team with clear career progression, offering opportunities to move into more advanced account support roles.

• You’ll gain exposure to executive-level interactions and cross-functional collaboration, building skills that are highly valued across the organization.

Minimum Requirements:

• 2+ years of relevant experience

Required Basic Critical Skills:

• Minimum 2 years of experience in customer service, sales support, or contract administration.

• Exceptional verbal and written communication skills.

• Professional presence and confidence in all forms of communication.

• Proven successful as a solutions provider and resolution expert

• Ability to analyze complex data and resolve issues efficiently.

• Adaptable to change while efficiently managing competing priorities

• Intermediate to advanced Microsoft Excel skills (pivot tables, formulas, etc.).

• Strategic mindset with the ability to see both the big picture and the finer details.

Additional Qualifications

• Proven ability to build strong working relationships across teams.

• Self-starter who thrives with minimal supervision.

• Results-driven and proactive.

• Familiarity with Group Purchasing Organizations and contract processes preferred.

• Experience with Salesforce and executive-level communication is a plus.

Education

• Bachelor’s degree or equivalent experience.

Work Environment

• Typical office setting with opportunities for remote collaboration.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!