EFC Program Manager

A program manager’s main responsibility is to support and supervise up to 6 success coaches. The role will ideally oversee 5 coaches consistently but Ohana may lean on program managers to add an additional coach to their workload during transitional periods like hiring an additional program manager or the loss of a program manager. Below lists additional tasks that will be expected of and an EFC Program Manager:

● Program managers will support in hiring, training and developing their assigned Success Coaches.

● Program managers will make sure all 5 of their coaches are up to date on all required training.

● Program managers will hold a clinical supervision for every single case they oversee, MONTHLY.

● Program managers will engage and attend any meetings where one of their coaches are requesting support.

● Program managers will hold coaches accountable for meeting Ohana’s and the state's expectations of youth engagement, getting VPA’s signed on time, AOM meetings, documentation in Guardian, completing billing sheets, and ability to collaborate with other support services/providers in the valley (Including DCS).

● Program managers will need to help hold the standard of completing ALL weekly engagements and averaging 2 visits per month for each youth, encouraging above and beyond support for our young adults.

● Program managers will fill in responsibility gaps for their success coaches when they are out or leave the role.

● Program managers will be responsible for their credit card that will be used for necessary spending outside of the gas and spending reimbursements. This includes mainly flex funds but also other spending coaches may need to do.

● Program managers will submit their team’s approved miles and spending reimbursement sheets

on the Monday of pay day by 10:00am for their success coaches.

● Program managers will develop PFD’s for coaches who are needing development and growth in being able to meet the expectations of the coaching role.

● Program managers will attend all weekly consultations with DCS.

● Program managers will help decipher which coaches are best for certain referrals.

● Program managers, as well as the Director, will rotate the on-call phone every weekend, starting the weekend of 2/29/24.

● Program managers will attend all EFC leadership meetings.

● Program managers will collaborate to host 1 focus group per quarter, as stated in the EFC Contract.

● Alongside the director, Program managers will help host monthly program meetings for the coaches out of the Ohana office.