HVAC Scheduling & Service Dispatcher

Role and Responsibilities
DISPATCHER & CSR

• Answering multi-line phones and emails from customers, prioritizing service calls and accurately tracking all dispatched calls.
• Detailed data entry including customer information, address, telephone numbers, memos, invoices and attachments.
• Able to professionally make outbound calls to a variety of customers in order to schedule maintenance, repairs (Parts, Installations etc.) or additional services turned in by the technicians.
• Present a professional image of the company in all methods of communication (verbal, written or in person) &Maintain a POSITIVE ATTITUDE at all times.

Qualifications and Education Requirements

• Minimum of 2 years in a scheduling or service dispatching in the construction industry, in HVAC preferred.
• Skilled with Microsoft Office Outlook & multi-line telephone system.
• Strong history in customer relations.
• Must be able to read, write & speak English fluently; verbal Spanish fluency a plus.
• Must be able to follow and enforce company policies.
• Must be able to pass an immediate drug test.

Additional Notes

• We offer great benefits including medical, dental, life, PTO and Sick pay.
• We have a business casual work environment with a great management team.
• This is a full time, hourly position, M-F, with occasional overtime. Salary is competitive and will range DOE.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• 401K
• Paid time off
• Sick time
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person