ServiceNow Application Administrator

About Pointcore, Inc.

Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business  and construction. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com.

This position is for a ServiceNow administrator, and the strongest candidates will have experience as a ServiceNow administrator and/or developer.

POSITION SUMMARY: The Application Administrator I supports the basic integration of OSF HealthCare System applications through development, implementation, monitoring, troubleshooting, maintenance, and decommissioning functions. The Application Administrator I must have a basic understanding of, mission-critical processes to provide technical expertise for the effective use of approved applications. This role is service oriented ensuring consistent availability of approved applications to our mission partners as a service within a team environment. Occasional travel could be required.

REQUIRED QUALIFICATIONS:

• Associate's Degree OR High School Diploma and 2 years’ experience in information technology or healthcare
• Business Knowledge in Microsoft, Platform Virtualization, CompTIA, Citrix or Epic Client systems or similar platforms that are used in Healthcare Technology Information systems delivery.

Licensure/Certifications:

• 1 certification in area of discipline within 18 months of hire in area of discipline (minimum of 1) is required such as Microsoft (MCSE, MCSA, or similar); Platform Virtualization (examples: VCA, VCP, VCAP, or VCDX), CompTIA (A+, Network+, or Cloud Essentials, or similar), EPIC Client System Administrator, Citrix Certified Administrator, or certification within area of discipline as approved by application Manager/Director. Certification could be obtained through internally provided training. Certifications must be maintained

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Computer Science or other closely related field in order to understand information technology principles
• 3 years HealthCare Information Technology experience
• Experience working in an Enterprise environment
• Experience with application implementation and support

Other skills/knowledge:

• Basic HL7 interface, x-12 EDI, or other data exchange knowledge as appropriate
• Basic knowledge of network, server, database and messaging technologies as it applies to application support

OSF HealthCare is an Equal Opportunity Employer.