Concierge-Memory Center

Overview

Concierge

Marlin and Doris Thomas Memory Center | Willow Valley Communities

Full-Time and Part-Time positions available

Help Us Reimagine the Future of Memory Care

At the Marlin and Doris Thomas Memory Center, we're changing the way dementia is viewed, experienced, and embraced. Our innovative approach combines leading memory care practices with genuine compassion to create a community where every Resident is valued, connected, and supported in living a life filled with purpose and dignity.

We're looking for a friendly, organized, and service-focused Concierge to be the welcoming face of our community. If you enjoy helping others, building relationships, and creating exceptional experiences for Residents, families, and guests, we'd love to meet you.

Why Work at Willow Valley Communities?

At Willow Valley Communities, we invest in our Team Members and provide a comprehensive benefits package designed to support your health, financial well-being, professional growth, and work-life balance.

Medical, Dental & Vision Insurance Weekly Pay️ Generous Paid Time Off (PTO) 401(k) Retirement Plan Tuition Reimbursement & Scholarship Opportunities️ Access to Fitness Center & Wellness Amenities☕ Enjoy Our Cafés and Dining Venues❤️ Career Growth with an Award-Winning Organization

What You'll Do

• Create a warm, welcoming, and professional environment for Residents, families, guests, and vendors.
• Greet visitors, answer questions, provide directions, and connect guests with appropriate Team Members.
• Manage incoming phone calls, messages, emails, and radio communications.
• Coordinate appointments, reservations, transportation requests, and community information.
• Support day-to-day operations by processing mail and packages, submitting maintenance and IT requests, and assisting with administrative tasks.
• Maintain knowledge of community services, events, programs, and resources to effectively assist Residents and guests.
• Assist with emergency communications and follow established safety and security procedures.
• Process payments, maintain records, and support general office and concierge desk functions.
• Collaborate with Team Members, volunteers, and support staff to deliver an exceptional Resident and guest experience.

What We're Looking For

• High school diploma or GED.
• At least 6 months of customer service, administrative, reception, hospitality, healthcare, or related experience.
• Strong communication and organizational skills.
• Basic Microsoft Office skills and the ability to learn new technology.
• A positive attitude and passion for serving older adults and their families.

Preferred

• Experience in senior living, healthcare, hospitality, or memory care.
• Experience working with individuals living with dementia.

 Schedule

Full-Time Position

• Monday–Friday, 8:00 AM–5:00 PM
• Rotating weekends and holidays
• Starting at $15.00/hour

Part-Time Position

• Monday–Friday, 11:00 AM–4:00 PM
• Rotating weekends and holidays
• With the possibility of extended hours beginning in 2027.

Why You'll Love This Role

As a Concierge, you'll do more than answer phones and greet visitors—you'll help create a warm, welcoming environment where Residents and families feel supported, valued, and connected every day.

Join a team that is redefining memory care and making a meaningful difference in the lives of others.

Apply today and become part of something extraordinary at Willow Valley Communities.