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Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
Key Responsibilities
- Assist with customer service and management of the customer experience
- Monitor and ensure client and TPA requirements are followed
- Assist with scheduling all warranty activities
- Enter lead/jobs into the operating system and make sure all information in the project is correct
- Schedule PM initial visit with customer
- Educate customers on process
- Review and validate project file documentation
- Confirm with PM project scope of work is complete
- Maintain customer and client communications
- Support PMs ensuring customer and client agreement on scope and estimate
- Ensure all paperwork is complete with customer and client
- Ensure estimates are distributed to all necessary parties
- Interface with Subcontractors for availability
- Sign up new Subcontractors and maintain insurances and licensing
- Issue POs based on project budget
- Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
- Schedule inspections with building departments
- Update budgets
- Order materials and supplies as needed
- Update project schedule and timeline
- Assist identifying and qualifying resource providers
- Validate completed PO documentation
- Update contract status with change orders and keep customer and client advised
- Maintain Work-in-Progress (WIP) report
- Maintain internal and external communications
- Maintain communication log
- Prepare project reports
- Upon completion, review file documentation and update as necessary
- Manage collections activities
- Perform project close-out
Position Requirements
- High school diploma/GED
- Associate or Bachelor of Business Administration is preferred
- Superb customer service track record
- Effective written and oral communication
- Intermediate math skills
- Experience in restoration and/or construction preferred
Pay starts at $ 24 - 27 an hour based on experience, with the possibility of overtime pay
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise. SERVPRO franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries, LLC to SERVPRO franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
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