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Mitigation Contents Manager

SERVPRO of Columbia, Montour & Sullivan Counties
Posted 2 months ago, valid for a month
Location

Perkasie, PA 18944, US

Salary

$25 - $30 per hour

Contract type

Full Time

Health Insurance
Paid Time Off

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Sonic Summary

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  • The Mitigation - Contents Manager position at SERVPROĀ® requires a high school diploma or GED, with an associate's or bachelor's degree preferred.
  • Candidates should have prior experience in management, with a focus on customer satisfaction and restoration services.
  • The role offers a competitive salary starting at $20-25 per hour, based on experience, with opportunities for overtime and merit-based increases.
  • Benefits include 401(k) matching, health insurance, paid time off, and training and development programs.
  • The work schedule is Monday to Friday, 7:30 AM to 4:30 PM, with flexibility for after-hours and weekend work.
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Do you love helping people through difficult situations?
Then, don’t miss your chance to join our franchise as a member of our contents team! As a valued SERVPROĀ® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.
Ā In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage ā€œLike it never even happenedĀ®!ā€

The Mitigation - Contents Manager oversees all aspects of assigned content restoration projects and assigned restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff
development. This front-line management position leads their team to operational excellence.
Primary Responsibilities:Ā 
  • Manage the customer experience and overall customer satisfaction.
  • Manage the client experience and overall client satisfaction.Ā 
  • Provide priority response to potential customers.Ā 
  • Develop scope of work for projects and review estimates.Ā 
  • Negotiate customer and/or client approval of project scope and estimate.Ā 
  • Schedule crews and resources to provide service on active projects.Ā 
  • Coordinate and oversee Restoration services with crews and subcontractors.Ā 
  • Document and/or review job file to support the services provided.Ā 
  • Maintain communication with internal and external stakeholders.Ā 
  • Manage Production/Restoration expenses.Ā 
  • Manage equipment and materials (assets).Ā 
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines.
  • Ā Train Production/Restoration personnel.Ā 
  • Recruit Production/Restoration personnel.Ā 
  • Manage Production/Restoration personnel. ļ‚· Continued development of leadership and management skills, as well as restoration
    expertise.Ā 
  • Other tasks/duties as required by employer.
This is a management position occasionally working in an office environment; however,
frequent field visits and field management will require jobsite activities. Occasional jobsite
activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds
with assistance, walking and standing for long periods of time, driving, sitting, climbing
ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around
chemicals, and working overhead.
Education and Experience Requirements:Ā 
  • High School Diploma/GED required, Associates or Bachelors degree
  • Must be able to lift fifty pounds and work independently
  • Must have a valid driver's license and dependable transportation, public transportation is not available.
Schedule:
  • Monday to Friday, 7:30-4:30 with flexibility with after hours and weekend work
Pay Rate:
Starts at $25-30/hour based on experience, with possibility of overtime pay and increases based on merit.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.Ā  Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.Ā  All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.Ā  All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Each SERVPROĀ® Franchise is Independently Owned and Operated.Ā  Revised 02/2021



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