Wellness Associate Job Description

Summary/Objective

The Wellness Associate is responsible for delivering an exceptional retail experience through customer service, retail sales support, cashiering, and store maintenance. This role supports daily store operations by assisting customers, maintaining a clean and organized retail environment, and promoting wellness products and services. The Wellness Associate plays a key role in ensuring a positive in-store experience and supporting overall sales performance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide exceptional customer service and product guidance
Support retail sales efforts and promote store wellness offerings
Operate cash register and process transactions accurately
Maintain store cleanliness and organization
Restock merchandise and monitor inventory levels
Assist customers with product selection and inquiries
Maintain a positive and professional demeanor at all times
Support opening and closing store procedures
Complete miscellaneous tasks as assigned
Perform other duties as assigned

Competencies

Strong customer service orientation
Positive attitude
Ability to work effectively in a team environment
Basic cash handling and transaction accuracy
Dependability and punctuality
Communication skills
Ability to multitask in a retail setting
Must love animals and feel comfortable in a pet-focused retail environment

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This role operates in a retail store environment. The employee will work in a customer-facing setting with regular interaction with customers, retail merchandise, point-of-sale systems, and cleaning supplies. The environment may be fast-paced and require frequent movement throughout the store.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

This position requires many types of movement and the handling of merchandise and store materials. The employee must be able to stand for extended periods, frequently walk, bend, reach, and lift items as needed.

Position Type/Expected Hours of Work

This position is Part-Time.

Scheduling may vary based on business needs. Weekend availability is required.

Travel

This position does not require travel.

Requirements

Required Education and Experience

High school diploma or equivalent
No prior experience required

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