Regional Service Excellence Manager

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To drive both strategic and operational excellence of services, by deploying Hoshin Kanri, standardizing regional workshops, and improving service operations. You bridge the gap between "planning" and "doing", using Black Belt rigor to eliminate waste and ensure the organization goes in one direction to deliver growth and efficiency.

Key responsibilities

• Drive Hoshin Kanri action planning and execution in the respective markets to ensure delivery of improvement priorities and breakthrough objectives
• Design and deploy standardized workshop concepts and SOPs for maintenance, installation, and field services, and drive continuous improvement (lean, safety, quality) and greenfield projects
• Lead high-impact Lean Six Sigma projects to streamline service operations, drive growth, and improve margins
• Define and track KPIs, leveraging VSM, Daily Visual Management and other Lean Six Sigma tools to drive problem solving and meet annual targets
• Lead change by taking people along to ensure sustainable adoption of new processes and improvements

What we are looking for

• University degree in Business, Engineering, or a related field
• Advanced training in Lean Six Sigma (Black Belt level highly preferred)
• 7+ years in Operational Excellence or Strategic Sales/Service Operations
• Experience in Hoshin Kanri, Value Stream Mapping, Daily Visual Management, and Problem Solving (A3)
• Expert-level facilitation of kaizen events and strategy sessions
• Proficiency in IT/IS systems and advanced data visualization
• Willing to travel 30-50% across the responsible region

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. 

Ready to apply?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.