Supervisor Customer Service & Quotation

SUPERVISOR

CUSTOMER SERVICE & QUOTATION

Full-Time | Perrysburg, Ohio

Lead Customer Excellence at IMCO. We are seeking a customer-focused leader who thrives on building relationships, solving challenges, and developing high-performing teams. This role oversees our customer service team and quotation process while helping deliver an exceptional customer experience.

Why Join IMCO?

• Opportunity to lead a critical customer-facing team
• Collaborative and supportive work environment
• Stable manufacturing organization with a strong reputation for quality
• Professional growth and leadership development opportunities
• Direct impact on customer satisfaction and business success

What You Will Do

• Lead, coach, and develop the customer service team
• Manage the quotation preparation, review, and delivery process
• Handle escalated customer inquiries and complaints
• Develop and improve customer service procedures
• Coordinate with Sales, Production, and other departments
• Monitor performance metrics and identify improvement opportunities
• Maintain CRM and ERP customer data
• Prepare reports for management review

What We Are Looking For

• High School Diploma or GED
• Experience as a Customer Service Supervisor, Quotation Supervisor, or similar role
• Strong understanding of customer service principles
• Excellent communication and interpersonal skills
• Ability to manage and motivate a team
• Strong organizational and multitasking abilities
• Experience with CRM and customer service software

Wage and Schedule

We have a position available on the following shift, with a minimum base rate of $20.00/hour.

8:00 AM - 5:00 PM, Monday - Friday

Apply Today

Join a company that values teamwork, customer relationships, quality, and continuous improvement. If you are ready to lead and make an impact, we encourage you to apply.

IMCO Carbide Tool Inc. is an Equal Opportunity Employer.