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About The Role
The Senior Fulfillment Systems Specialist will be responsible for optimizing Fulfillment operations throughout The RealReal’s network by improving existing and upcoming systems implementations. This will be achieved by learning operational needs and applying them to the designed uses of those systems, and identifying and resolving when those needs are not met. Work with Outbound operations throughout the authentication centers network to improve the putaway, picking, batching, cycle counting, packing and shipping functions by optimizing the WMS, WES system use.What You Get To Do Every Day
Learn systems - Develop knowledge in, but not limited to, warehouse management, warehouse execution, automated storage and retrieval, put-to-light, automated packaging, print and apply, and material handling systems
Learn processes - Develop knowledge in Fulfillment operations to find best-fit solutions, and solve for system gaps and bottlenecks that hinder operations
Design processes - Aid in creating new and modifying existing processes based on available and planned system architecture
Contribute to project planning - Aid in defining the scope of all projects relating to Product, Engineering, and IT implementations of Fulfillment processes
Program management - Maintain awareness, make connections, and track the progress of implementations across all Fulfillment processes
Collaborate with stakeholders - Actively partner with cross-functional teams to communicate needs and track statuses of implementations through testing, release, and live monitoring phases
Manage internal and external relationships - Be the point of contact for all auth centers outbound systems implementations partners
Training - Aid in gathering training content for existing and new processes, support in training operators when necessary
Presentation - Effectively communicate strategy and answer related questions to audiences ranging up to executive management level
What You Bring To The Role
Minimum Requirements:
Minimum 3 years in a warehousing environment utilizing WMS functionality
A strong background on using WMS in warehousing, specifically in batching, picking, putaway, handling exceptions.Â
An understanding of MHE (conveyors, sorters, putwalls, …) in warehousing and the interactions between MHE and WMS / WES systemsÂ
Able to help implement systematic changes and assist in training to the new flow
Ability to understand and prioritize the impact of system gaps and bottlenecks.
Relationship management, organizational planning and project management skills.
Ability to influence clients, suppliers, and peers into adopting Best Practices.
Desire for continuous improvement - improving operations efficiencies by identifying systematic and process changes.
Excellent communication skills- Verbal, written, listening, and interpersonal with the ability to transfer knowledge to others.
Ability to travel up to 25%
Preferred Requirements:
3+ years experience
Bachelor's degree in a related technical field
Working within or supporting a distribution center, or related large-scale logistics-related operations setting
Using and troubleshooting systems typical to large-scale logistics-related operations
Working with both technical and operational teams to achieve change
Knowledge of messaging/interfacing between warehousing systems
Experience using COFE WES, Manhattan PKMS, or other WMS systems
Experience using Android and iOS-based handheld production devices
Experience with DC startup or WMS implementations
Compensation, Benefits, + Perks
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.Â
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Â
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