Mitigation Project Coordinator

Description

Keep Projects Moving. Solve Problems. Make an Impact.

We’re looking for a highly organized, proactive Mitigation Project Coordinator to help keep our mitigation projects—and the financial side of those projects—moving forward.

This role combines accounts receivable, customer communication, project coordination, and administrative oversight. You’ll work closely with customers, insurance professionals, Project Managers, Sales, and Production to resolve payment issues, maintain accurate job documentation, and ensure projects progress efficiently from start through closeout.

What You’ll Do

Accounts Receivable & Customer Follow-Up

• Manage accounts receivable and collection activities for mitigation projects
• Communicate with customers, adjusters, insurance providers, mortgage companies, and other parties regarding outstanding payments
• Identify and resolve billing or payment issues that may delay collection or job closeout
• Maintain accurate collection notes and follow up consistently on outstanding balances
• Partner with Project Managers and Sales to resolve account issues and determine next steps
• Monitor A/R cycle time and escalate unresolved or significantly delinquent accounts as needed

Project Coordination & Compliance

• Monitor active mitigation projects to ensure documentation, compliance requirements, and deadlines are met
• Maintain complete and accurate job files and follow up on missing information
• Track project progress, production schedules, and action items
• Ensure required documents, including Work Authorizations and Certificates of Satisfaction, are completed
• Communicate project updates, delays, and potential issues to appropriate team members
• Help identify bottlenecks and keep projects moving toward completion and closeout
• Track key performance metrics related to A/R, cycle time, compliance, documentation, and production progress

What We’re Looking For

• Strong organization, attention to detail, and follow-through
• Confident and professional communication skills
• Comfortable having conversations with customers regarding outstanding balances and payment
• Persistent, customer-focused approach to collections and problem-solving
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Previous experience in accounts receivable, collections, customer service, financial coordination, or project coordination preferred
• Construction, restoration, or related industry experience is a plus
• Strong computer skills and ability to quickly learn new systems; experience with RMS, XactAnalysis, or AlacNet is a plus
• College degree preferred

Why This Role Matters

This position plays an important role in both the customer experience and the financial success of our mitigation projects. You’ll be the person helping remove roadblocks, improve communication, maintain accountability, and make sure completed work turns into successfully closed projects.

If you enjoy staying organized, solving problems, building relationships, and seeing your work make a measurable difference, we’d love to talk with you.

Requirements

Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.