Cloud Help Desk

Job DetailsJob Location: Schriever SFB, COPosition Type: Full TimeKnight Federal Solutions is a trusted provider to industry leading prime contractors, the Department of Defense and the Intelligence Community. We have established a company culture that supports our employees, their families and the communities in which they live and work. When you join our team you belong to a group of people that work hard, strive for greatness and care about people.   Our hard work is evident in everything we do. Whether it be supporting large government programs in the areas of Simulation and Training, Information Technology, Intelligence or Engineering we always strive to be the best. It is for this reason that we have been recognized as a World Class Team Supplier by Northrop Grumman and were also named one of Florida’s fastest growing companies by Inc. Magazine.   As Knight Federal Solutions continues to grow, we look forward to hiring the best and the brightest to join us in our success!   Knight Federal Solutions is seeking a customer-focused Tier I Cloud Administrator to provide implementation, troubleshooting, and maintenance support of cloud systems. This role focuses on delivering responsive Tier 1 help desk support for daily operations, system monitoring, and issue resolution across cloud environments. The Tier I Cloud Administrator acts as a liaison for support and issue escalation. By providing high-quality support and ensuring cloud systems are operating efficiently and securely, the Tier I Cloud Administrator plays a critical role in enabling business success and customer satisfaction.   Role Responsibilities Provide Tier I technical support for cloud-based systems and applications Support implementation, troubleshooting, and maintenance of cloud systems Monitor cloud infrastructure and respond to basic alerts and incidents Assist with user access management and basic permission configurations Aid users with onboarding, accessing, and using cloud systems Support day-to-day operations, monitoring and problem resolution for client, server, storage, and network devices Collaborate with Tier II support teams on workload management, patch management, and troubleshooting Support hands-on computer-based training for users Create and maintain documentation for cloud processes and procedures Provide detailed analysis and feedback to management and internal customers for escalated tickets Qualifications Relevant Associate or Bachelor’s Degree or, supporting certifications and relevant job or military experience of 4 years in lieu of degree 1+ years of systems administration and automation experience with Windows and/or Linux Basic understanding of PowerShell and/or Bash Scripting Familiarity with cloud environments (AWS preferred, Azure, or other cloud providers) Compliance with DoD Directive 8140, or any successor directives as applicable to their roles, through the duration of the contract which can also include 8570 IAT Level 1 (Sec+ or higher) Experience with cloud-based technologies such as AWS, Azure, or Google Cloud Understanding of cloud architecture, security, and compliance Experience with Windows and/or Linux systems administration and automation Knowledge of containerization technologies and debugging techniques Understanding of basic networking principles (VPCs, subnets, routing) Experience with ticketing systems and IT service management Familiarity with DevOps tools such as Ansible, Chef, or Puppet TS/SCI Clearance Required  Preferred Requirements Experience supporting cloud environments beyond basic familiarity Debugging skills (reviewing logs, troubleshooting permissions issues, etc.) Experience with cloud technologies and platforms such as AWS, Azure, or other Cloud Service Providers Cloud platform certifications (AWS, Azure, GCP) Knight Federal Solutions provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information or any other protected classification.