SVDSKLVI - Service Desk Level II

SUMMARY: The primary responsibility of this role is to provide technical support, troubleshooting, diagnosis and repair of hardware, software, and other IT related issues. The IT Helpdesk will collaborate with the IS and Systems Administration departments to ensure resolutions are found to a multitude of challenges faced day to day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide helpdesk support and resolve challenges faced throughout the Company

Modify configurations, utilities, software default settings, etc. for the local workstation

Document internal procedures

Assist with onboarding and workstation set up of new users

Report issues to the IS, Systems Admin, Network, or Security team for escalation when necessary

Perform timely workstation hardware and software upgrades as required

Assist department in any special projects

Travel up to 10–15% of the year, including in‑state travel for meetings, training, or project coordination on as needed basis

REQUIRED SKILLS AND ABILITIES:

Excellent interpersonal customer service skills are a must

Excellent verbal and written skills, the ability to communicate clearly and professionally

Strong organizational/analytical skills and attention to detail

Excellent hardware skills with an understanding of PCs and competency to resolve issues in a timely manner.

Valid driver’s license required (some travel with personal vehicle will be required to sister divisions throughout the San Antonio area)

EDUCATIONS AND/OR EXPERIENCE:

Minimum of five years previous Helpdesk experience required.

PHYSICAL DEMANDS:

Regularly required to sit, stand, and use repetitive motion

Will also frequently be required to kneel, crouch, bend, climb stairs, lift and/or move up to 50lbs, and reach overhead to perform this job

Ability to lift up to 50 pounds is essential for performing core duties

BENEFITS:

Medical, Dental and vision coverage

401K

Paid Holidays

Vacation and Personal Time

Employee Appreciation Events

On-Site Gym Facility

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”