Service Excellence Systems Coordinator

Role Overview

InReach is seeking a Service Excellence Systems Coordinator 

The Service Excellence Systems Coordinator is responsible for supporting the daily administration, adoption, and execution of the operational service excellence tool across all lines of business.

This role will help ensure drivers, attendants, merchandisers, and operations teams consistently use the platform to complete tasks, document service quality, and maintain pantry execution standards.

This position will focus on system administration, user support, reporting, task setup, photo management, and operational follow-through to improve visibility, accountability, and client experience throughout the organization.

What You'll Do

System Administration

• Serve as the day-to-day administrator for the BlueWorld Agora platform.
• Create and maintain user accounts, permissions, locations, and operational workflows.
• Support platform configuration updates and system maintenance activities.
• Troubleshoot basic platform and user issues and escalate technical concerns when needed.

Task & Workflow Support

• Build and assign operational tasks, checklists, and recurring service workflows within the platform.
• Ensure drivers and attendants are completing required activities and documentation.
• Monitor overdue tasks, incomplete submissions, and compliance gaps.
• Support branch teams with operational follow-up and issue resolution.

Photo & Service Quality Management

• Maintain benchmark photos and visual standards for pantry and service locations.
• Review uploaded photos/videos to ensure service expectations are being met.
• Help identify operational inconsistencies, merchandising gaps, or service concerns.
• Escalate recurring issues to branch leadership and operations management.

Reporting & Data Tracking

• Generate routine reports related to:
• Platform usage
• Task completion
• Photo compliance
• Service quality trends
• User adoption
• Maintain accurate system data and operational records.
• Assist with KPI tracking and dashboard updates.

Training & User Support

• Assist with onboarding and training new users on platform functionality and expectations.
• Create simple user guides and reference materials.
• Provide ongoing support to drivers, attendants, and branch personnel.
• Reinforce standard operating procedures and execution expectations.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Associate’s or Bachelor’s degree preferred, or equivalent work experience.
• 1–3 years of experience in system administration, operations support, field support coordination, or related administrative roles.
• Comfortable learning and managing operational software platforms.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and follow through on tasks.
• Proficiency in Microsoft Excel, reporting tools, and general business systems.
• Strong communication and problem-solving skills.

Preferred Experience

• Experience supporting field operations, retail, convenience services, hospitality, or foodservice environments.
• Familiarity with task management, workforce management, or audit platforms.
• Experience coordinating across multiple branches or locations.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience