Front End Manager

Front End Manager

Location: Philadelphia, PA
Job Type: Full-Time, Hourly

Position Summary

PJP Marketplace is seeking an experienced Front End Manager to oversee all front-end operations, customer service, cash control, staffing, and team development. This leader will ensure operational excellence, drive customer satisfaction, maintain compliance, and support overall store performance.

Key Responsibilities

• Lead and coach Customer Service Leads, Cashier Leads, and Cashiers.
• Ensure exceptional customer service and resolve escalated customer concerns.
• Oversee front-end cash handling, reconciliation, deposits, lottery, and Coinstar processes.
• Manage scheduling, staffing, training, onboarding, and performance management.
• Maintain compliance with company policies, loss prevention, and safety procedures.
• Monitor front-end operations, lane flow, pricing accuracy, and store standards.
• Collaborate with store leadership to achieve operational and financial goals.
• Support hiring efforts and conduct performance reviews and corrective actions as needed.

Qualifications

• Previous retail front-end supervisory or management experience required.
• Strong leadership, customer service, and problem-solving skills.
• Experience with cash handling, reporting, and POS systems.
• Ability to manage multiple priorities in a fast-paced retail environment.

Schedule

• Full-time, 30–40 hours per week.
• Must be available to work days, evenings, weekends, and holidays as needed.

Why Join PJP Marketplace?

Join a growing retail team where you'll have the opportunity to lead, develop associates, and make a direct impact on store success.

PJP Marketplace is an Equal Opportunity Employer.