Make a difference! Become a Defender!

The Defender Association of Philadelphia is looking for Bilingual Switchboard Operator to provide excellent customer service to our clients and callers who are Spanish speaking. General Services supports all areas of Defender Association and is often the first contact a client has with the organization. If you love helping people and making an impact on people’s lives, this may be the perfect role for you. The bilingual switchboard operator must have a friendly, personable speaking voice and find helping others rewarding. This is an excellent entry-level opportunity to grow in the organization by learning essential clerical work and other administrative duties.

What You’ll Do

Provide excellent customer service to all callers by responding to calls in a prompt, friendly and professional manner
Respond to a high volume of calls while researching clients’ information
Assist and communicate with bilingual callers, prior to transferring calls to Spanish Interpreters
Assists attorneys with Interviews by sitting in and interpreting for Spanish speaking clients, when necessarily
Provide assistance to callers to assess how best to direct their calls
Learn about the Defender’s comprehensive services to our clients and families
Serves as back up to Front Desk Receptionist when necessary

What You Need

High School Diploma/GED equivalent required
Written and oral proficiency of Spanish language required
Previous customer service and/or switchboard experience preferred
Clerical or administrative experience preferred

Friendly, professional demeanor
Strong customer service attitude and ability to keep calm composure during stressful situations
Ability to be resourceful and proactive when issues arise
Basic typing skills and date entry skills
Proficient in Microsoft Office Suite or similar software.
Basic understanding of office equipment and clerical procedures

Benefits & Perks

Generous and rich benefits plan with many employer paid benefits
Substantial paid time off (over 35 PTO days)
We are a PSLF eligible employer
Wellness benefits
Paid parental leave
Free Septa Key Card
Retirement savings plan w/employer match
Meaningful work
Growth opportunities

To Apply:

Please include a cover letter detailing your experience and interest in this role with your resume and application. Salary is $45,000 with premier benefits package.

Who is the Defender Association?

The Defender Association of Philadelphia is more than just a law firm. We’re the community’s lawyers. The Defender team – more than 500 attorneys, social workers, investigators, administrators, and other staff – make sure that everyone, regardless of income, has access to high-quality defense when facing criminal charges. Our mission-driven, client-centered model focuses on outcomes that support a system that is fundamentally fair and creates safer, stronger communities. Our unique model and approach give our staff with the skills and support they need to get the best outcomes for our clients. For more information, go to Defender Association of Philadelphia . Follow us @PhillyDefenders (Twitter, IG, Tiktok) and on LinkedIn..

The Defender Association provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Defender Association complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more about this Employer on their Career Site

Bilingual Switchboard Operator