Center Director

POSITION SUMMARY:

The Center Director oversees the operations of a healthcare facility, ensuring high-quality patient care, efficient management, and compliance with regulations. They lead staff, manage budgets, and develop strategies for the center's success. They will be responsible for upholding the mission of FPCSN by ensuring efficient operations of FPCSN’s integrated goals, systems, and program development. 

In addition, support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

LOCATION:

This is a hybrid position located at our Abbottsford Falls location: 4700 Wissahickon Ave. Philadelphia, PA 19144

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develops leads and facilitates a Center-based Management Team with representatives of each clinical discipline to foster collaboration and integration among services and to continually improve the efficiency and effectiveness of the service delivery, work environment and operations of the Center. 
• Works collaboratively with DFO, Financial Planning and Analysis Manager, and Chief Operating Officers to ensure that operational systems within the Center are optimizing the effectiveness of billing, cash management, and other financial functions. Contributes to development of center-based budget and assumes responsibility for staying within budget limits. 
• Supervises Center Staff, including Social Services, Safety Advocates, Mind and Body Staff and Site Transportation Coordinator.   
• Defines job responsibilities and oversees work assignments and scheduling for the above staff. 
• Assures that required staff trainings take place such as CPR and OSHA and provides for other personal growth and education workshops as budget permits. 
• Ensures the timely and accurate completion of required paperwork and documentation. 
• Handles performance issues and participates in feedback with staff members and site level staff, including performance evaluations, discipline, and recommendations. 
• Works with clinical leaders to ensure the dissemination of clinical practice and administrative information to support staff. 
• Assures data is collected by drivers, social services manager and outreach on key programs as needed for grant reports. 
• Assures patients access to services by overseeing appointment scheduling and assuring adequate staffing. 
• Assures that staff provides competent and culturally sensitive trauma informed anti-racist care to patients. 
• Develops and implements new clinical and wellness programs and services based on community need with collaboration with other stakeholders when applicable including data collection and metrics to analyze programs and new initiatives. 
• Assures that signage and posted materials in offices provides excellent communication to patients about policies, patient services, and patient education. 
• Participate in CQI and EMR super-users’ group to advise on center efforts and value. 
• Works with IT and Human Resources to assure the timely completion of patient and staff satisfaction audits. 
• Performs CQI functions such as overseeing patient complaints and ensures that they are addressed and documented. 
• Assures timely and appropriate collection of data and reporting is carried out for all improvement activities such as chronic care collaborative. 
• Supports business development and marketing strategies by implementing special programs and open houses, and by overseeing the preparation and dissemination of promotional and educational materials. 
• Assures health monitor and on hold service are current and serve to educate patients about services and health care issues. 
• Provides administrative direction and coordination of current and long-range policies, procedures and programs affecting the Center. 
• Represents the Center in interactions with regulatory, professional, educational and community groups. 
• Assures that building and systems are performing adequately. 
• Oversees the inventory of supplies, acquisition of equipment/supplies and other service issues that impact on the delivery of service. 
• Reviews invoices. 
• Ensures compliance with FPCSN, and other governmental agencies (i.e., HCFA, OSHA) policies and procedures. 
• Assures that fire drills, active shooter drills, and ICE drills are conducted as required by regulation and maintains all appropriate documentation. 

EXPERIENCE AND REQUIREMENTS:
Candidates should possess a diverse range of skills and experience including but not limited to:

Required Education and Experience

• Bachelor’s degree required. Master’s in public health, Business, or Healthcare Administration or related field preferred. 
• Three-five years clinical and administrative experience in outpatient settings required; work with low-income communities desirable. 

Required Skills and Abilities 

• Excellent interpersonal and management skills, with the ability to exercise a high degree of initiative, judgment, and discretion. 
• Excellent oral and written communication skills. Strong negotiation and collaboration skills.
• Ability to work independently as well as within a team. 

Lifting Requirements

LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.

Physical Requirement

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

EQUAL OPPORTUNITY EMPLOYER:

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.

VISA SPONSORSHIP:

FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.

ORGANIZATIONAL COMMITMENT:

FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.